Creative Cloud stuck with spinning progress wheel

[jjjnyt]

Creative Cloud update is stuck with spinning progress wheel.

I have gone through the fix proposed in this post but it does not fix this issue.

Currently cannot update CC or any apps.

Macbook Pro 2017

OS Sierra

[kglad]

restart your computer and retry updating.

if that fails,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[jjjnyt · Accepted solution]

I have discovered the issue is caused by security measures implemented by the organization I work for.

Can an admin please remove this ticket, this issue is resolved.

[Jeff A Wright]

Thanks for the update, Joshnyt.  These details may help others who are facing similar errors in the same circumstances.