Creative Cloud stuck with spinning progress wheel

Question

Creative Cloud update is stuck with spinning progress wheel.

I have gone through the fix proposed in this post but it does not fix this issue.

Currently cannot update CC or any apps.

Macbook Pro 2017

OS Sierra

jjjnyt · Accepted Answer

I have discovered the issue is caused by security measures implemented by the organization I work for.Can an admin please remove this ticket, this issue is resolved.

kglad · Answer

restart your computer and retry updating.

if that fails,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded