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Participant
November 5, 2017
Answered

Creative Cloud Subscription stuck in Trial mode

  • November 5, 2017
  • 2 replies
  • 3771 views

For over a week now my Creative Cloud Student/Teacher Subscription was saying in trial mode and then after seven days it says Trial is Over and I need to buy the product.It started after it was stuck in a sign in loop and I couldn't get into any of the apps. Now it's stating trial ended.  My account is active and payments up to date but I can't use photoshop or Acrobat Professional now to edit anything and it's needed for work. I have uninstalled and re-installed all the apps, I have used the creative cloud cleaning tool and reinstalled again and signed out and in about 25 times to no avail. It's impertinent this gets fixed soon. Help.

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Correct answer John T Smith

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

-and 'looping' https://forums.adobe.com/thread/1504792

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

2 replies

Participant
November 14, 2017

Thank you. reached out to customer support and all fixed. 

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
November 5, 2017

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help

-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

-and 'looping' https://forums.adobe.com/thread/1504792

or

This is an open forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html