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DavePinMinn
Inspiring
August 29, 2014
Question

Creative Cloud throwing 205 and A12E5 errors

  • August 29, 2014
  • 1 reply
  • 1462 views

Well, it's been an "interesting" day...

NOTE:  This is NOT a corporate machine.  This is NOT an "enterprise" machine.  It's a plain, simple, Windows 7 desktop at my house.  Do me a favor and DON'T move this to some ghetto where it'll never get viewed.

Back in June, CC application manager puked.  Wouldn't update.  Spent time trying to figure out the problem.  Eventually called support.  Ended up with a Level 1 person rummaging around the machine for an hour, then telling me the problem was the Windows Firewall.  Shut OFF the firewall and it STILL didn't work. 

Escalated and eventually got a Level 2 person the downloaded CCI and did a brute force install.  And told me "OK, IT'S ALL FIXED.  YOU WON'T HAVE ANY MORE PROBLEMS."

Couple weeks later CC needed to update Photoshop, and of course, it puked again...  At which point, NOTHING worked.  PS was dead.  LR was dead.  Application manager didn't even exist.  Found a pointer to the kits for everything and did my own installation OUTSIDE CC so I'd have Bridge, LR, and PS.  Reopened the case, escalated, and got a DIFFERENT person who wanted to take control of the machine and do whatever.  At that point I had actual work to do, and refused. 

Fast forward 'til today.  All caught up and not doing much......  Called, got a DIFFERENT person that wanted to take control of the machine.  Let him...  Fiddled for a while.  Decided it was THE NETWORK.  Yes, those rascally folks at Centurylink did something?  Of course, this has worked perfectly from last October to June, so they must have done something in June.  To PROVE the assertion we UNPLUGGED the network, tethered a cell phone running 4G LTE, and tried the same thing.  Amazingly, the exact same thing happened...  Won't download, won't install, kills everything.

So, it appears that its NOT just Centurylink - apparently Verizon doesn't work either........

Once again, he downloaded the same CCI.rar file and did a brute force install.  But, this time, he stated that "there are no updates coming soon, so you should be OK for a while."  'Cause CC isn't working.  And "It's only happening on a "few" machines."  And my personal favorite "we're working on it."  When I asked if they've been "working on it since June", I was told that "sometimes these things take a while."

Oh...  But, on the bright side, the application that extracts MONEY every month, WORKS PERFECTLY...

Since I just got the big shrug from Adobe, anybody out there got any ideas what's REALLY going on and how to fix it?

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    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 3, 2014

    DavePinMinn if you are facing the same download error with multiple network connections then it is likely software firewall, security, or anti-virus software is interfering with the ability for the Creative Cloud Desktop application to maintain a stable connection.  You can find details on how to resolve Error 205 and A12E5 at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

    The download logs in particular can give you more information regarding the timing of the failures and the specific addresses which the computer is failing to download from.

    D
    DavePinMinnAuthor
    Inspiring
    September 4, 2014

    Yes, I've seen that referenced regularly.  Unfortunately, for error 205, the information "When segment validation fails again and again, the file is assumed to be invalid."  is meaningless.  It's NOT a managed network, or an enterprise installation, or anything else that's unusual.  And I have a fine connection to the Internet and none of the other problems listed...

    In any case, I may be incorrect, but I presume when the escalated case gets to "level 2", where they supposedly know how to do more than answer the phone and look at some basic book of instructions, and they spend yet ANOTHER hour climbing around the machine, then tell me "the network has a problem", they should know what they're doing.........

    As the original note says - they not only mess with the system and the access point, they had me take the box OFF the network and plug it into a wireless access point.  Which, when THAT didn't work either, he expanded the "Oh, well, some ISPs and networks have a problem" to "Well, yes, apparently it's Centurylink AND Verizon" that have the problem."

    My personal feeling is it was total excrement, but I figure no matter what I plugged into, if it didn't work THAT network was going to be somehow defective too.....  And, of course "We're working on it."  Of course, this thing has been total screwed up for 3 months now, and when I asked HOW LONG it would take to fix their software so it would successfully download on these INOPERATIVE networks, I was told "Well, sometimes these things take a while."

    Oh......

    So, if there's some OTHER information somewhere that tells me HOW to fix these problems, I'd certainly give it a try, 'cause it appears to "level 2" isn't going to be any help.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 30, 2014

    ALMOST connected last week..........  Went back and forth by email for a while.  Set up a call.  Person was sick and we didn't connect.  DID get a call Friday when I was at a meeting..........

    When the SSD arrives later this week, I'll be rebuilding the laptop.  And I suspect, installing all the CC stuff by hand again...


    DavePinMinn I would recommend responding back to Greg's e-mail again with a time which you will be available. 

    You may still want to look at least disabling the routing and firewall functions temporarily after installing the SSD.  Alternately you may want to take the laptop to a coffee shop or library and utilize the Internet connection there.

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