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Cabbrosh
Known Participant
October 25, 2018
Answered

Creative Cloud unable to start correctly

  • October 25, 2018
  • 2 replies
  • 3840 views

I get a message "Unable to start correctly (Oxc0000005)" on Creative Cloud.  Windows recently did an update that failed and had to be undone - I'm not sure if that's what caused the problem or not.

Any ideas on how to fix it?  Should I uninstall and reinstall?  If I do, will that count as an extra activation?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Cabbrosh, are you experiencing the same, or similar, errors when opening up any other applications after the Windows update failed?  Have you resolved the issue that was preventing the Windows update from applying?  If not, then I would recommend focusing on applying the update successfully first.

If you have successfully applied the Windows update, then you can utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to remove and reinstall the Adobe Creative Cloud desktop application.  I would only recommend implementing this steps if the current installation of Windows is stable and able to update without error.

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
October 25, 2018

Cabbrosh, are you experiencing the same, or similar, errors when opening up any other applications after the Windows update failed?  Have you resolved the issue that was preventing the Windows update from applying?  If not, then I would recommend focusing on applying the update successfully first.

If you have successfully applied the Windows update, then you can utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to remove and reinstall the Adobe Creative Cloud desktop application.  I would only recommend implementing this steps if the current installation of Windows is stable and able to update without error.

C
CabbroshAuthor
Known Participant
October 26, 2018

Adobe support worked on the problem for hours, and finally suggested contacting Microsoft.  Now Word won't open, either.  Apparently the failed update did a lot of damage.

C
CabbroshAuthor
Known Participant
October 27, 2018

OK, I am sorry to hear that, Cabbrosh.  You may want to consider a fresh install of Windows, and restoring your documents from backup if you end up spending much more time resolving the errors from the failed Windows update.


Yup, a full reinstall is exactly what it took. Fortunately, there's a save my files and settings option. Everything is working again. Unfortunately, my presets and plug-ins are gone.

While Adobe support was trying to get CC to reinstall, they deleted all the Adobe folders. If I go to the recycle bin and restore Adobe Program Data and/or AppData\roaming or Program Files\Common Files, would my presets and plugins come back? I can get most of them back manually, but it will take days. Is there a safe shortcut?

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 25, 2018

Moving to Creative Cloud Download & Install​

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