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cetiplanets
Participant
March 20, 2020
Question

Creative Cloud uninstall glitch with illustator

  • March 20, 2020
  • 1 reply
  • 446 views

 

OS: Windows 10

 

Whenever I have Creative Cloud running in the background, every 20 minutes or so it opens and prompts me about uninstalling Illustrator. In the screenshot above, you can see that I do not even have Illustrator installed on my computer, I used to have it but uninstalled it because of not needing it. I have hit "Cancel, "Remove" and "Keep", and none of them fix it. If I hit "Remove" or "Keep" it attempts to uninstall Illustrator.

 

I have uninstalled and reinstalled Creative Cloud about 3 times now (to no avail) and even removed all files associated with Adobe in my Program Files, App Data, Temp Files and Windows Registry with Creative Cloud STILL prompting me to uninstall an application that I do not have installed.

 

Has anyone else had this happen to them? Are there any fixes for this?

 

March 22nd edit: Still happening. I have attempted to turn off Creative Cloud completely by going into my Task Manager and turning all Adobe processes off, but Creative Cloud OPENS ITSELF with no prompt from anywhere.

 

April 5th edit: Seems to have fixed itself after downloading Illustrator.

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 20, 2020

Cetiplanets, what type of Creative Cloud membership are you attempting to use Illustrator with?  There is no subscription applied to the e-mail address you used to post to this public discussion forum.

 

In addition, do you own and manage the computer and network that you are installing Illustrator CC on?  Or is it managed by the same organization that provided you with your e-mail address?

C
cetiplanetsAuthor
Participant
March 20, 2020

I have the entire Creative Cloud and the subscription is through my school which provided this email. 

Edit: The computer I am using is my own.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 23, 2020

    Ok thanks, Cetiplanets. The behavior described is very unusual.  I would recommend you review the settings for any installed security or utility software that could be affecting the installation of programs.  For utility programs please focus on any software titles that clean or manage the files on the computer.

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