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Trystero
Trystero
Known Participant
July 28, 2022
Answered

Creative Cloud update and network issue

  • July 28, 2022
  • 1 reply
  • 1922 views

Yesterday a Creative Cloud update notification appeared, I started the download but it stopped at 5%.

Then all the network connections of the Mac stopped (MacPro 2013 / Big Sur) and it was impossible to connect with every web sites with both Safari and Firefox.

The only workaround was a hard quit of Creative Cloud and a restart of the Mac.

This morning I tried again, and the same thing happened, then I tried a third time but it was the same.

Every time the update stopped at 5% and in that moment also the internet connection stopped working (web, mail, ftp...).

 

The same Creative Cloud update worked without issues in a PC / Windows 10.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Tystero, sorry, the computer shuts down the network connection after the Creative Cloud desktop application is installed or even during the download and install process.  Have you reviewed the settings for any installed security software?  

 

The behavior in this discussion could be caused by a misconfigured software firewall blocking or evaluating the requests for network access.  I would recommend verifying that any installed security software is using the manufacturers recommended settings and to apply any updates that are available for the software

1 reply

Neelamk
Neelamk
Legend
July 28, 2022

Hi There,

 

We are sorry about your difficulties as the updates in Creative Cloud are not working. Could you please let us know if there is any error, also share us with a screenshot? Please refer to the below article link for troubleshooting.

https://helpx.adobe.com/in/creative-cloud/kb/download-update-errors.html

Please let us know if this helps.

 

Regards,

Neelam

Trystero
TrysteroAuthor
Known Participant
July 28, 2022

Instead of doing the Creative Cloud update again, I tried downloading a new installer from here

https://creativecloud.adobe.com/apps/all/desktop

I started it up, it got to 1% and then crashed and, as in the previous case, from that moment on the internet connection crashed. I had to restart the Mac in order to work again.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
July 28, 2022

Tystero, sorry, the computer shuts down the network connection after the Creative Cloud desktop application is installed or even during the download and install process.  Have you reviewed the settings for any installed security software?  

 

The behavior in this discussion could be caused by a misconfigured software firewall blocking or evaluating the requests for network access.  I would recommend verifying that any installed security software is using the manufacturers recommended settings and to apply any updates that are available for the software

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