Creative Cloud update Error 301 on Mac

Explorer ,
Apr 17, 2020 Apr 17, 2020

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I am getting Error 301 whenever I attempt to update Creative Cloud (app) or any of the suite of apps.

 

As there is no dedicated thread for Mac users with this problem, and no consistent solution, I am posting a new thread.

 

Title edited to add 'on Mac' as it says in the message - Moderator

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Creative Cloud , Installation

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Community Expert ,
Apr 17, 2020 Apr 17, 2020

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301 indicates installation failure.

Do a fresh re-install after running the Adobe Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 21, 2022 Sep 21, 2022

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I got the error 301 in CC on OS Catalina. Option - Command - R resolves the issue.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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thank you for that information.

 

for others, that resets the cc app.

 

to reset, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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