Creative Cloud update Error 301 on Mac

[Remote Index]

I am getting Error 301 whenever I attempt to update Creative Cloud (app) or any of the suite of apps.

As there is no dedicated thread for Mac users with this problem, and no consistent solution, I am posting a new thread.

Title edited to add 'on Mac' as it says in the message - Moderator

[Nancy OShea]

301 indicates installation failure.

Do a fresh re-install after running the Adobe Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[pilotmicha]

I got the error 301 in CC on OS Catalina. Option - Command - R resolves the issue.

[kglad]

thank you for that information.

for others, that resets the cc app.

to reset, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R