Creative Cloud update stuck at 2%

Forum|Forum|8 years ago
October 21, 2017
2 replies
12305 views

Im on a PC and I have tried all of the suggested fixes with NO luck. How can I get this to work?! I just signed up for a year of Lightroom and I cannot finish the setup and download because I can't get passed 2% of the Creative Cloud update. SO FRUSTRAtING

Creative Cloud

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Correct answer Bani Verma

(Branched out as a new discussion)

Hi Krystinej7074,

Sorry that you are having trouble updating your Adobe Creative Cloud desktop app as it fails to update, I would recommend you to follow the steps given in the following document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

janag8518052

Participant

Ensure you have "administrative" rights on your computer before uploading and performing updates. Also ensure antivirus programs are turned off. This helped me.

Bani Verma

Correct answer

Community Manager

(Branched out as a new discussion)

Hi Krystinej7074,

Sorry that you are having trouble updating your Adobe Creative Cloud desktop app as it fails to update, I would recommend you to follow the steps given in the following document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

D

dougd34421202

Participant

Hi everyone, I was having a lot of these same issues, and doing everything all the forums kept saying, etc. Lots of wasted hours and even sessions with Adobe that didn't get anywhere. After a lot of work on my own to troubleshoot this, come to find out my Window 10 profile was corrupted and after repairing, everything worked great.

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