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Creative Cloud Update Virus?

Community Beginner ,
Jun 08, 2016 Jun 08, 2016

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Webroot secure anywhere detects the creative cloud update creativecloudset-up.exe as a trojan virus.Has adobe been hacked or is this a false positive?

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correct answers 1 Correct answer

Community Expert , Jun 09, 2016 Jun 09, 2016

i haven't seen anyone else complaining about a cc update so it's unlikely there's an infected adobe file from adobe.com.  otoh, where did you get that file?

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Community Expert ,
Jun 09, 2016 Jun 09, 2016

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i haven't seen anyone else complaining about a cc update so it's unlikely there's an infected adobe file from adobe.com.  otoh, where did you get that file?

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New Here ,
Aug 21, 2022 Aug 21, 2022

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Zemana reports malware, but Norton does not detect a virus.

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New Here ,
Aug 21, 2022 Aug 21, 2022

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And, I know you'll ask so I'll tell you: i downloaded the Creative Cloud app directly from my Adobe account 0n 2022-08-21 at approximately 10:19PM PDT

 

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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if you downloaded from a url in the adobe.com domain using https, it's not infected.

 

saying you downloaded directly from your adobe account doesn't insure the above.

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New Here ,
Sep 16, 2024 Sep 16, 2024

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I downloaded Creative Cloud, and got a malware warning from my virus protector software, but I pushed it through anyways, because I upgraded my suscription to have all the cool tools that you offer, and all I have gotten is a Malware attack that I cannot get rid of. Well I maybe able to get rid of it now that it is confirmed that the creative cloud is the culprit. I downloaded the creative cloud from your site with my package upgrade.  

 

Just FYI. You do have a Malware attached to tthe Creative Cloud downloads. 

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Community Expert ,
Sep 16, 2024 Sep 16, 2024

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again if you had a secure adobe.com connection, dows are clean.

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