Hello, I recently bought a new laptop and for two whole weeks I've been attempting to download the creative cloud desktop, but to no avail. It's really frustrating and no matter what I try it's just ridiculosly slow. I've read other posts pertaining to the same issue. As well, I've read the "so called" solutions given and NONE of it works. A simple download shouldn't take hours, days, or weeks to complete. Customers are paying for subscriptions and all the extras "do this or that" shouldn't even be relevant, it's a download for God's sake! Adobe needs to get on the ball and fix this issue ASAP. Posts on the issue go as far as back as 2017 (that I've seen) it's now a day shy of 2020 and the problem still remains? I'm seriously thinking about cancelling my subscription and purchasing another editing software.

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cthombor

Participating Frequently

My CC update got to "39%" after about 15 minutes, and didn't make any progress for the next 40. I'm planning to shut down & restart Windows. This thread convinces me that there's no point in looking for any tech-fix other than the usual strategy on a Windows box: "If at first you don't succeed, reboot and try again." I'll be sad to say goodbye to Acrobat, as I have been very satisfied with most of its versions for the last couple of decades. (v5.0 was of particular interest to me, as it used one of my patents in its DocBox ;-). But: CC has annoyed me significantly at least once per year since its introduction. It has given me a very poor start on my "Adobe Experience" in 2020.

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cthombor

Participating Frequently

Update: my CC update succeeded after a reboot.
Ref: http://theconversation.com/explained-why-a-reboot-is-the-go-to-computer-fix-65261

grantl86025163

Participating Frequently

I"m 4 hrs into the latest Premiere Pro update and its sitting at 37%. Adobe is a joke.

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cynglas

Inspiring

The latest version of Creative Cloud Desktop (now an html page) has finally solved this isssue for me, at least. Updating to the latest versions of all the CC apps has been fast and efficient. Praise where praise is due.

PhilMichigan

Participant

Taking way too long to install. At this rate it will take a few hours.

Tested my download speed. Fast enough that it should install almost immediately!!

PhilMichigan

Participant

Three hours and only 25%. Ridiculously slow!

PhilMichigan

Participant

I should not have to go to another website and try and find the the latest update. A tool is provided to make me aware of updates and I want to use that, but it needs to be fixed.

After six hours - 40% download!!

ProDesignTools

Community Expert

Hi,

What exactly is the issue you are asking about – could you please be more specific?

Not really sure what you mean by, "updates are too slow."

If you could provide more details, including about your system and what you are trying to do, that would help.

You can also file an official report directly with Adobe here:

Feature Request/Bug Report Form

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tlw22Author

Participating Frequently

It's not that complex. Downloading Photoshop, Dreamweaver, Illustrator, Premiere, etc apps or app updates from adobe.com subdomains is very slow, whether it's via the Creative Cloud app or via direct links, regardless of operating system, computer, internet connection, ISP, location. It is not a new problem. It has been true for Creative Cloud apps for many years. Support tickets are useless - always blaming it on the end user. Run the cleaner, uninstall, reinstall, remove temp files or prefs. It's been mentioned many times - just search the forum. Have you ever tried downloading the same size file from a site that works? It can be fast.

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neebedankt

Participant

neebedankt wrote
The only thing you're clarifying is your complete disinterest in helping to fix the issue. But there is probably no way you could, so that's forgiven.

You should read what got clarified: a user suspected ProDesignTools would host Adobe software locally, so his speed indications would be for local transfer. This claim however has 3 flaws:

first Adobe would not allow third party to store their software, out of control of Adobe
second ProDesignTools surely uses a hosting provider for his websites, except if ProDesignTools is a hoster himself.
third ProDesignTools would need a lot of bandwidth if it would offer Adobe software for download and bandwidth is a huge cost factor.

neebedankt wrote
It has been years of this crap. It's high time for this bunch of ingrates to do something about it. And I'm not talking about some weak, empty and lackluster "uh but I downloaded it fast" response from a 'MVP'. The problem is there for almost every user and you can stop being disrespectful by pretending like it isn't.

If you're having problems on your infrastructure and some other users do not have and are reporting a test they did, there is nothing disrespectful. Your whole rant, however, is disrespectful.

If Adobe software is, as you claim, is a frustrating pile of trash, you should stop using that software. I do not have the same download speed as PrDesignTools has, but for sure, I do not loose a whole day to download the software.

Just to say: it took me 16 minutes to download the 2GB Illustrator for Mac. Yes, that's more than ProDesignTools, And that was during high traffic time on our shared line.

Hello,

You're telling me I'm having problems with my infrastructure and am calling Adobe software trash. And you're telling me I should read things better.

Maybe I should, but you're not setting a good example. Because I literally said my infrastructure is working perfectly and Adobe CC is the only app in existence with such horrifying download speeds. PhilMichigan's post above me once again points out that the problem lies with CC.
I am also not calling Adobe software trash - the software is the best. I am calling Adobe CC trash. You know, the Creative Cloud app used to download and install said software.

But you know all that perfectly well, because you're not blind. I hold no hard feelings towards you brother, but you're just beating around the bushes by insinuating falsehoods in an attempt to start useless and off topic arguments.
And that's what we're used to when things are getting serious. It's what I'm rapidly growing tired of. So let's not avoid the true problem here any longer:

Adobe Creative Cloud's download speeds are inexcusably trash and the problem lies with Adobe.

You don't have to try to teach me a lesson about respect. I know enough about it to know that charging me 70 bucks a month and still not having this basic issue fixed after so many years is not it. Doing everything in your power to blame your paying customers when they start complaining about it is also not it.

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