Hello, I recently bought a new laptop and for two whole weeks I've been attempting to download the creative cloud desktop, but to no avail. It's really frustrating and no matter what I try it's just ridiculosly slow. I've read other posts pertaining to the same issue. As well, I've read the "so called" solutions given and NONE of it works. A simple download shouldn't take hours, days, or weeks to complete. Customers are paying for subscriptions and all the extras "do this or that" shouldn't even be relevant, it's a download for God's sake! Adobe needs to get on the ball and fix this issue ASAP. Posts on the issue go as far as back as 2017 (that I've seen) it's now a day shy of 2020 and the problem still remains? I'm seriously thinking about cancelling my subscription and purchasing another editing software.

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cthombor

Participating Frequently

My CC update got to "39%" after about 15 minutes, and didn't make any progress for the next 40. I'm planning to shut down & restart Windows. This thread convinces me that there's no point in looking for any tech-fix other than the usual strategy on a Windows box: "If at first you don't succeed, reboot and try again." I'll be sad to say goodbye to Acrobat, as I have been very satisfied with most of its versions for the last couple of decades. (v5.0 was of particular interest to me, as it used one of my patents in its DocBox ;-). But: CC has annoyed me significantly at least once per year since its introduction. It has given me a very poor start on my "Adobe Experience" in 2020.

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cthombor

Participating Frequently

Update: my CC update succeeded after a reboot.
Ref: http://theconversation.com/explained-why-a-reboot-is-the-go-to-computer-fix-65261

grantl86025163

Participating Frequently

I"m 4 hrs into the latest Premiere Pro update and its sitting at 37%. Adobe is a joke.

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cynglas

Inspiring

The latest version of Creative Cloud Desktop (now an html page) has finally solved this isssue for me, at least. Updating to the latest versions of all the CC apps has been fast and efficient. Praise where praise is due.

PhilMichigan

Participant

Taking way too long to install. At this rate it will take a few hours.

Tested my download speed. Fast enough that it should install almost immediately!!

PhilMichigan

Participant

Three hours and only 25%. Ridiculously slow!

PhilMichigan

Participant

I should not have to go to another website and try and find the the latest update. A tool is provided to make me aware of updates and I want to use that, but it needs to be fixed.

After six hours - 40% download!!

ProDesignTools

Community Expert

Hi,

What exactly is the issue you are asking about – could you please be more specific?

Not really sure what you mean by, "updates are too slow."

If you could provide more details, including about your system and what you are trying to do, that would help.

You can also file an official report directly with Adobe here:

Feature Request/Bug Report Form

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tlw22Author

Participating Frequently

It's not that complex. Downloading Photoshop, Dreamweaver, Illustrator, Premiere, etc apps or app updates from adobe.com subdomains is very slow, whether it's via the Creative Cloud app or via direct links, regardless of operating system, computer, internet connection, ISP, location. It is not a new problem. It has been true for Creative Cloud apps for many years. Support tickets are useless - always blaming it on the end user. Run the cleaner, uninstall, reinstall, remove temp files or prefs. It's been mentioned many times - just search the forum. Have you ever tried downloading the same size file from a site that works? It can be fast.

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Test Screen Name

Legend

If downloading from web links outside the CC desktop app is much faster, as you say, then that in itself is a tacit admission that there is a problem with using the CC Desktop app and the problem cannot be with users' connectivity speeds. In fact, your repeated assertion that "you do not have to use" the CC Desktop app confirms that you know this very well. What annoys people on these forums is the constant deflection from this central point and the false assertion that the problem lies with the users. This comes across as some sort of Adobe policy or instruction to forum mods to stonewall the issue because they are either unwilling or unable to solve it.

Be that as it may, there are good reasons for not wanting to download updates from other links. For example: by using direct downloads you do not get notifications of incremental updates and bug fixes, so you may not even know that a new version is available and the direct download may not be the very latest patches. Direct downloads may not maintain user preferences from previous versions, and the easy ability to roll back to or choose previous versions will not be visible on the desktop.

If you are recommending that users abandon the CC Desktop app as an updating tool, then what is the point in Adobe publishing it!? There are many good features to it, but it seems to be an extremely widespread experience that downloading updates to the apps is glacially slow (I've got time to write this post rather than do productive work at the moment because there are bug-fix updates downloading right now ;-) ) This has nothing to do with connection speeds, as (again) your answer inherently concedes, otherwise the links on Pro Design Tools would be equally slow!

It’s irrelevant now. In the time since the last message, Adobe have removed all the direct links.

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