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paulc65657246
paulc65657246
Inspiring
November 23, 2020
Question

Creative Cloud very slow to respond

  • November 23, 2020
  • 1 reply
  • 4356 views

Hi,

 

When I open the Creative Cloud for the first time when I logon in the mornings, the Creative Cloud takes an absolute age to open. Also when I click on my Apps to open such as Photoshop or Adobe Bridge, they take even longer to open. However, if I open through Applications on my Mac and click on Photoshop and Bride icons they open straight away.

 

Any fixes for the above, please? As I would like to do everything through Creative Cloud. Thank you.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 23, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, what mac os?

    paulc65657246
    paulc65657246Author
    Inspiring
    November 25, 2020

    Hi,

    Thank you for getting back to me.

    I tried resetting the CC App as per your suggestion, unfortunately, it didn't work.

    My mac is macOS Big Sur version 11.0.1

    Look forward to hearing back from you.

    Best regards,

    Paul

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 25, 2020

    next step, try to repair
    https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

    if that fails go ahead and uninstall/reinstall per the above link

    if that fails, do a clean cc install following each applicable step:

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

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