Creative cloud will not install

[Guest]

Tried to install it several times once I saw that it would not open, I deleted it and tried to upload it again but it says on the adobe page that its downloading but its been 20 minutes so I know it is not working even though it says it is. Only thing I have on my desktop is Creative Cloud set up but it does nothing either

[Atul_Saini]

Kindly try to remove Creative Cloud app -

• Creative Cloud Help | Uninstall the Creative Cloud desktop app
• https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Install Creative Cloud app- https://helpx.adobe.com/creative-cloud/help/install-apps.html

[Pattie-F]

moving  to Creative Cloud Download & Install

[mat-z]

I had this same issue. I had to disable my Norton anti-virus and then it worked. I don't know if you're running Norton, but you might try temporarily disabling your anti-virus and see if that takes care of the problem. You can always turn it back on when you're finished installing.