Creative Cloud will not start on Mac OSX (Monterrey)

New Here ,
Aug 10, 2022 Aug 10, 2022

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I cannot get creative cloud to start, and therefore cannot install Photoshop or lightroom. Keep getting an error that says "creative cloud is taking longer than usual to load". This started under macosx big sur, so I updated to Monterrey and I'm still having the same problem.

 

I've tried all the steps lined out here, but to no avail

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

 

I've tried

  • uninstalling(using the CC uninstaller) and reinstalling
  • restarting my machine
  • updating my OS and reinstalling
  • The install works on my windows 11 machine for some reason, but not Mac
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Activation , Creative Cloud , Installation

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Carried out the commands in the terminal as started in the links above and the end result is still the same. 

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Participant ,
Aug 10, 2022 Aug 10, 2022

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Steps to fix Creative Cloud will not start on Mac-

 

Open the Creative Cloud desktop app. (Click the icon in the macOS menu bar.)

Press Command + Option + R on your keyboard.A dialog box appears, prompting you to relaunch the app.

Click Relaunch to launch the Creative Cloud desktop again.

Try to run the mentioned scenarios again, and check if the problem is resolved.

 

Regards,

Rachel Gomez

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New Here ,
Aug 11, 2022 Aug 11, 2022

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Not sure if I did this one correctly, seems pretty straight forward but there was no noticeable difference.

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Adobe Employee ,
Aug 11, 2022 Aug 11, 2022

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Christopher, if you have already tried the suggestions offered in this discussion, then please check the settings for any installed security software.  You will want to make sure it is up to date and using the manufacturer's recommended settings.

 

The behavior you have described can occur if a software firewall or other security software components are blocking the Creative Cloud desktop app from opening and communicating with our servers.  This can be especially common if this is the first time Photoshop or Lightroom CC was installed on the computer.

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