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equipment-studios
Inspiring
July 29, 2013
Answered

Creative Cloud with proxy server

  • July 29, 2013
  • 1 reply
  • 24411 views

hi there,

I checked many discussions but found no solution for my problem.

I have a normal CreativeCloud which I wanna install on one of my notebooks. This notebook is used for business on the one hand (secured with McAfee and proxy) and for my personal use on the other hand.

Now I tried to set up the proxy settings to my CreativeCloud Manager, but couldn't find the options.

How can I configure the CreativeCloud to work with the proxy server?

Please note: Because the notebook is used for business too, I definitely can not unblock the URLs for the Adobe servers. There must be a possiblity to use the proxy.

Hope for helpf,

cu

This topic has been closed for replies.
Correct answer equipment-studios

There is no possiblity of connecting to the internet without using the proxy; the notebook only connects to internet when getting a virtual network or is inside the company network.

Using the CS6-Version or the Team Cloud is actually no option, because the software isn't used by the company so they won't pay and support it. It's just the permission to use the notebook for private stuff too.

So I think I have to wait until the software will be some day integrated in the companies software distribution...


Thanks for your constructive discussion ... not the answer I wanted but the one I supposed.


So now I found the solution. This might be only one for our network but maybe this will help some other people to.

Please note: There is a solution for getting connection of CreativeCloud Manager to internet for connecting and downloading the apps. The apps itself do not get internet connection itself, so syncing preferences etc. isn't possible with this workaround yet.

So if you have a proxy running, you will see when clicking on Internet Explorer --> Tools --> Internet Options --> Connections --> LAN-Settings you will get the windows mentioned above.


Now if you have a proxy running, the second point should be marked and there should be a proxy-adress. So if you wanna get the internet connection running for your CCM, just check the last option (and maybe uncheck the second one). Now your proxy shouldn't make any problems and your CCM should connect to the internet.

Worked with our network here, maybe solution for other people. Still not syncing the app prefs but installing the apps now without prefs is much better than not using the apps ;-)

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
July 29, 2013

Equipaas the Adobe Creative Cloud application will utilize the proxy settings entered into your operating system.  If you are using Windows this information should be entered into your Internet Options control panel.  If you are using Mac OS then it would be entered in your advanced settings in the Network preference pane.

equipment-studios
Inspiring
July 29, 2013

Obviously it doesn't. Every time I start ACCM and enter my credentials, I get error message "no internet connection".

No support steps helped. So they said the proxy is doing this issue and that it's not repairable in ACCM, only with enterprise / team edition.

Jeffrey_A_Wright
Community Manager
Community Manager
July 29, 2013

Equipaas which operating system are you using?  Where are you currently entering your proxy server settings and credentials?