Creative Cloud won't boot

[Henry G Wright]

For some reason, Adobe CC won't launch from the "Sign in" screen. When I try to launch a CC app, the "Sign in required" screen pops up, then when I click "Sign In" in the bottom right, it says "Thank You" and "Creative Cloud will now be licensed for (etc.)," then when I click continue, it goes back to the "Sign in required" screen and it all starts again! Cheers.

Win 10

MS surface pro 4 (I'm not home)

[Ned Murphy]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[arij2010]

Hi,

It seems to be a permissions issue.

Quit CC desktop from the wheel on the right corner .

Rename the folder "OOBE" to "OOBEold" in : "[System drive]:\Users\[user name]\AppData\Local\Adobe"

Go to [System drive]:\Programs\Adobe ,choose an application folder and run the application as an Admin by a right clic .