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Participant
February 16, 2014
Question

creative cloud won't install trial app

  • February 16, 2014
  • 1 reply
  • 517 views

i am trying to install the trial version of AI. creative cloud desktop app installs, but then only displays part of a dialog box, with no active controls or links to install software. help please

john

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    February 16, 2014

    sign out and then back in to your cc app.

    if that fails, remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

    Participant
    February 16, 2014

    followed those instructions, made no difference.

    here is a screen shot

    no clickable links or active controls. do i have to do the pay version? that kind of sucks...

    john

    kglad
    Community Expert
    Community Expert
    February 16, 2014

    uninstall cc using your windows uninstalled, run the cleaner, restart your computer and reinstall - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html