creative cloud won't install trial app

Forum|Forum|12 years ago
February 16, 2014
1 reply
517 views

i am trying to install the trial version of AI. creative cloud desktop app installs, but then only displays part of a dialog box, with no active controls or links to install software. help please

john

This topic has been closed for replies.

kglad

Community Expert

sign out and then back in to your cc app.

if that fails, remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.