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T
thebud
Known Participant
December 3, 2016
Answered

Creative Cloud won't open or uninstall

  • December 3, 2016
  • 1 reply
  • 7054 views

This all started with the latest CC update. Windows 64 system
1) My keyboard would stop typing, losing focus until I left click again, about every 30 seconds. Noticed that this matched time of adobe cc desktop helper dropping in an out of the processes section of the windows task manager. This is consitent, so the keyboard loss of focus is clearly related. So I tried to start Creative Cloud desktop manager.

2) When I try to start Adobe desktop Creative Cloud nothing happens. No error message. It just doesn't load. When I try to uninstall it, it refuses, saying

some installed programs require it

3) found this page (Creative Cloud won't start ) recommending uninstalling all Adobe cc software, running cc cleaner, and reinstalling cc. However, I cannot uninstall most adobe software. It says to wait while some (unknown) program finishes uninstalling or nothing happens.  This happens with photoshop, muse. I am able to uninstall and reinstall some non adobe software. (not cloud related.) Photoshop, InDesign, and Illustrator all run, although Illutrator throws off a message "the operation cannot complete because of unknown error. [CANT]  But does start and has no problems I can tell of other that.

So now, I have no idea what to do.

This topic has been closed for replies.
Correct answer kglad

quit all adobe apps including the cc desktop app.

check your task manager and terminate all adobe threads.

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 3, 2016

quit all adobe apps including the cc desktop app.

check your task manager and terminate all adobe threads.

uninstall everything cc, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use the desktop app to install your cc programs/trials

T
thebudAuthor
Known Participant
December 3, 2016

Thanks so much for the prompt response and all the great links. I am keeping them for the future.

I followed your instructions, but unfortunately, still got stuck on "uninstall everything."  Because the Adobe CC desktop app would not load, I could not uninstall using that. The Windows>Programs>Uninstall would not uninstall individual apps either.

In desperation, I downloaded the latest Creative Cloud desktop app from Adobe and simply re-installed it without uninstalling the old one.

Wonder of wonders, it installed without problems. The cc desktop app loaded; my keyboard works without loss of focus, and all the apps open just fin

The only remaining problem is that Photoshop CC 2017 won't open any images, but but 2015 does, so I suspect that is a different issue.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 3, 2016

re: ps cc 2017

if the program won't open, reset your preferences - photoshop:  https://forums.adobe.com/thread/375776

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