Copy link to clipboard
Copied
adobe creative cloud won't sign me in i tried uninstalling it and installing it again ,and i tried changing my password , but it did not work?
i need to download adobe software but i can’t because the creative cloud is not signing in?
please help?
(i use mac 10.9)
1 Correct answer
Try uninstalling Creative Cloud using Uninstaller and reinstall it.
Download the uninstaller from below link
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hello, Romsinha,
I have seen having similar problems, (expect I'm a Windows 7),
and I get no error message, other than "You've been signed out, please login to continue"
Copy link to clipboard
Copied
Are you on a managed network. Do you have any security software installed on your machine.
Regards,
Romit Sinha
Copy link to clipboard
Copied
im having the same problem. I can't sign in to Creative Cloud, and I have Norton Antivirus. Please help. I need to use Creative Cloud for homework.
Copy link to clipboard
Copied
we have the same problem
Copy link to clipboard
Copied
Hi Patrick,
Please refer to the help document below:
Error: You are no longer signed in to Creative Cloud applications
You may also refer to the threads below:
"You've been signed out" error every time I try to sign into Creative Cloud desktop application.
Re: Creative Cloud desktop app STILL signing out automatically
Regards,
Sheena
Copy link to clipboard
Copied
I got same problem - any resolution or workaround - anybody. We pay for this service so we would like to use it. And we have deadlines...
Windows 8.1 and it used to work.
Copy link to clipboard
Copied
ı have also same problem ı cant login
Copy link to clipboard
Copied
I also have this problem ( windows 7 ).
Copy link to clipboard
Copied
Try below step once.
Hold windows key on your keyboard and Press R key.
In Run window, type inetcpl.cpl and click on Ok
Click on Connections > LAN settings.
Check if any of the boxes are checked other than automatically detected settings.
If yes, Uncheck it and check Automatically detected settings.
Click on Ok and keep the Internet Properties window as open.
Try signing in to Creative Cloud desktop
Copy link to clipboard
Copied
This worked thank you!
Copy link to clipboard
Copied
Thank you!!!!
Copy link to clipboard
Copied
Thank you sam.am! Finally I was able to log in!
Copy link to clipboard
Copied
In MAC
Click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Then open Application Support > Adobe > OOBE folders,
Delete opm.db.
Launch Creative Cloud App and try signing in
Copy link to clipboard
Copied
This totally worked for me! After a hour and a bit of cursing and swearing we have a solution! Thanks so much for this!
Copy link to clipboard
Copied
You are most welcome
Copy link to clipboard
Copied
Thank you that was the most annoying struggle for days to get it to work you got it Thanks so very much.
Copy link to clipboard
Copied
its not working for me. all I get is a blank creative cloud window with nothing on it. So frustrating.
Copy link to clipboard
Copied
Try uninstalling Creative Cloud using Uninstaller and reinstall it.
Download the uninstaller from below link
Copy link to clipboard
Copied
Sam.Am - thank you so much for that help, works perfectly!
Copy link to clipboard
Copied
Good to hear that
Copy link to clipboard
Copied
I delete the file but when open the creative desktop again I find the file appear again? is their a way to keep it permanently deleted? I have a windows 7
Copy link to clipboard
Copied
Opm.db is a necessary file for Creative Cloud App and it will get re created while launching Creative Cloud App.
Copy link to clipboard
Copied
There will be two Library folders in your MAC.
You need to open user Library ( ~/Library )
Click on Finder and then hold Command + Shift + G keys on your keypad
Then type exactly ~/Library ( not /Library ) Click on Go.
-
- 1
- 2