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Creative cloud won't sign in?

New Here ,
Nov 15, 2013 Nov 15, 2013

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adobe creative cloud won't sign me in i tried uninstalling it and installing it again ,and i tried changing my password , but it did not work?

i need to download adobe software but i can’t because the creative cloud is not signing in?

please help?

(i use mac 10.9)

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correct answers 1 Correct answer

Guide , Feb 07, 2016 Feb 07, 2016

Try uninstalling  Creative Cloud using Uninstaller and reinstall it.

Download the uninstaller from below link

Uninstall the Adobe Creative Cloud desktop application

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New Here ,
Jan 08, 2015 Jan 08, 2015

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Thank you for the info & your efforts, Sam, but it did not allow Creative Cloud installer to work.  What did work was using my computer's password and not my Adobe account password. Once the installer began, then I was asked for the Adobe account password.

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New Here ,
Jan 07, 2015 Jan 07, 2015

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I have the new Mac mini with Yosemite. The 'gear' does not appear in my upper right corner. Going into the Library, Application Support > Adobe > OOBE  folder, there is no opm.db file to delete. Any other suggestions as to have CC installer accept password?  Thank you.

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New Here ,
Jan 22, 2015 Jan 22, 2015

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does not work for me

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Community Beginner ,
Feb 17, 2016 Feb 17, 2016

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Thank you!!!!

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New Here ,
Dec 01, 2014 Dec 01, 2014

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sam.am steps (in message 9 above for the MAC) did work.

But be sure after you delete the files, you also empty it from your trash ... otherwise it won't work.

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New Here ,
Dec 06, 2014 Dec 06, 2014

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I can't sign in either, tired the step thing and nothing worked.. why can't I log in?

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New Here ,
Feb 13, 2015 Feb 13, 2015

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Are there any options, i tried the steps as well, and they did not work for me. I am using windows 8.

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Guide ,
Feb 13, 2015 Feb 13, 2015

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Make sure your LAN settings is not reverting back

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Community Beginner ,
Oct 16, 2017 Oct 16, 2017

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Please help! I have tried uninstalling and reinstalling and doesn't fix. I also opened up to see if my LAN box was clicked per the suggestion below and it was with no other boxes. I need to get this working and don't know what else to try.

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New Here ,
Feb 04, 2021 Feb 04, 2021

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Same here, frustrating to pay for and not be able to use a product!!!! Adobe HELP

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New Here ,
Jul 28, 2020 Jul 28, 2020

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Upgraded and migrated to new MacBook Pro and eventhough I signed off the old computer, I couldn't log in. Kept getting signout during the sign in process. I launched the inunstaller as suggested but got the option to "repair" instead of uninstalling. Tried that and it worked!

FYI

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