Skip to main content
O
Obijuangonzalez
Participant
March 12, 2016
Answered

Creative Cloud Won't Update

  • March 12, 2016
  • 1 reply
  • 314 views

Hi. When I login the computes message that I have a CC update. I open the update and click update. The window stay but changes to a progress bar, which it reaches about 85% and then quickly goes to 100% and the window closes. When I open it the update seems not to happen.

I uninstall the app and restart but now gets half way of the progress bar for the installation and nothing happens.

Help?

PC

Windows 7 Home

This topic has been closed for replies.
Correct answer kglad

uninstall your cc desktop app (if it's installed), https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the latest cc desktop app, https://creative.adobe.com/products/creative-cloud

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 12, 2016

uninstall your cc desktop app (if it's installed), https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall the latest cc desktop app, https://creative.adobe.com/products/creative-cloud

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices