Creative Cloud won't update

[kimberlyv48250755]

So my creative cloud on my macbook pro won't update. I'm logged into my account and it says it is updated, but it only reaches 2%. I've logged out and logged back in. I've updated my account information. I've updated my computer and it still only gets to 2%. I have great WiFi. So I just have no idea what's going on. Does anyone have an idea of what I can do so that it updates all the way?

[kglad]

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html