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G
Gianluca5E14
Participant
April 18, 2021
Question

CREATIVE CLOUD

  • April 18, 2021
  • 1 reply
  • 247 views

Hello, I have a problem with my creative cloud app desktop (Mac OS big sur).

I bouth my licence. In my web page i see all my app, but when i apen creative cloud app on desktop, i can't see al my apps included in my licence. 

Where is the problem? 

Thank you very much.

 

ITA

Ciao a tutti. ho un problema con l'app creative cloude su desktop (Mac OS big sur).

Ho comprato la licenza (studente), con tutte le app comprese. Sulla pagina web del mio account vedo tutte le app disponibili. Quando entro però nell'app Creative Cloud su desktop, le app non sono disponibili.

Cosa posso fare? 

Grazie a tutti

This topic has been closed for replies.

1 reply

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
April 18, 2021

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
G
Gianluca5E14Author
Participant
April 18, 2021

thank you very much. unfortunatly the first steps don't work

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