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T
Treefish
Participant
August 19, 2016
Answered

Creative Could installer: Error 72

  • August 19, 2016
  • 1 reply
  • 1670 views

Still having issues with this. Windows 10.

Uninstalled everything, used CreativeCloudCleaner, multiple times, renamed OOBE folder, cleared out every Adobe folder I could find.

Restarted many times.

Running everything as administrator, even made a new local Administrator account to install, still won't unpack/install the Creative Cloud manager.

This topic has been closed for replies.
Correct answer Atul_Saini

Hi Emilycrei,

I see that you have tried all the basic troubleshooting steps and "Error Code 72" still persists. I would recommend you to contact our Customer Care​ team​, so that the team may assist you appropriately.

[Note: Make sure that you are signed in to the website with the valid Adobe ID under which the product is registered]

In case you are unable to get to our support team, please check: Contact Support FAQ: Unable to reach support through the "Contact US" link​ and let us know in case you need further assistance with it.

Thanks.

1 reply

Sheena Kaul
Sheena Kaul
Legend
August 19, 2016

Moving to Creative Cloud Download & Install​

Hi Alexander,

Please refer FAQ’s for Creative Cloud Installation Failed and Launch errors.

You may also the threads below where this issue has been addressed:

Can't update Adobe CC 2014 - get Error Code: 72

can't install cc on mac, error 72

Hope that helps!

Regards,

Sheena

emilycrei
emilycrei
Participant
August 19, 2016

That's the problem, none of that helps. None of that refers to Error 72 except the one thread where I've already gone through the steps.

Atul_Saini
Community Manager
Atul_SainiCommunity ManagerCorrect answer
Community Manager
August 19, 2016

Hi Emilycrei,

I see that you have tried all the basic troubleshooting steps and "Error Code 72" still persists. I would recommend you to contact our Customer Care​ team​, so that the team may assist you appropriately.

[Note: Make sure that you are signed in to the website with the valid Adobe ID under which the product is registered]

In case you are unable to get to our support team, please check: Contact Support FAQ: Unable to reach support through the "Contact US" link​ and let us know in case you need further assistance with it.

Thanks.

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