Participant

Question

Creative Suite 3 - new installation - download failed - Akamai NetSession

Forum|Forum|8 years ago
March 4, 2018
3 replies
2123 views

Hi,

I need to re-install CS3 on my new Mac (macOS Sierra Version 10.12.6).

Using FF 58.0 I tried to download the installtion files from: Neue Seriennummer erhalten | CS3, Acrobat 8

However, installtion of Akamai NetSession Interface failes. So I cannot download the installtion files for CS3.

Waht should I do? Any ideas?

This topic has been closed for replies.

D

DavidTapia

Participating Frequently

I need help!~ willing to pay $ for help..

i have original adobe cs3 masters collection on cd

Im using windows 10

adobe has instructed for cs3 - the cloud software will not work! so they gave me files to download...

i downloaded files form adobe online as instructed - & it simply does not install or work!

please help... david - Sydney - Australia

kglad

Community Expert

what problem did you see when trying to install (and what os)?

kglad

Community Expert

hi, yes, apparently, all 3 files are .exe files & i loaded & ran all of them...

what happens is that i get a foler on my deskot that says adobe cs3 & its simply documents, no actual run-able adobe software is loaded on the pc

try using a different browser to download the files to a different folder. double check the file extensions before downloading to make sure your browser is not altering any file extensions.

it's unlikely more than 1 would be an exe. the others are like 7z files that are auto-extracted by the exe. that's the way adobe downloads usually work, though i can't say for certain that's the situation with the cs3 files because i don't have a cs3 serial number to use to test myself.

testt66657423Author

Participant

Hi,

I didn't know. It just says installation fails, due to an error. I should contact the producer. Please, see screenshot (in German):

testt66657423Author

Participant

Akamia support team just answered me:

"Please be aware that the installation on Mac OS Sierra it is known to fail with the following error (screenshot attached). According to apple support forum, it is likely a bug on the mac OS. Here a reference document:https://discussions.apple.com/thread/7770207"

Attached was the error message from my last post. That's no good news for Sierra users...

Maybe someone else has an idea how I can download and install CS3 on my new machine?

C

coloradogigi

Participating Frequently

Hi,

I'm having the same issue trying to do the same thing, download CS3 with a new serial number. I'm on OS 10.6.8 using FireFox.

Did you ever figure out how to get it to work? This is the error message I get:

kglad

Community Expert

you have to get the serial number and cs3 version offered in exchange for your serial number via that link.

try a different browser.

[moved from Creative Suites to Downloading, Installing, Setting Up]

testt66657423Author

Participant

Hi kglad,

I have already exchanged the serial number.

Now, I need to download the installation file for CS 3 from this website. Therefore, I need first to download and install the Akamia NetSession Interface. But this doesn't work.

I have now tried Safari Version 11.0.3 (12604.5.6.1.1). The download of Akamia wokrs but installation failed again.

kglad

Community Expert

why did installation fail? ie, was there an error message?

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