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C
chingadobe
Participant
November 21, 2012
Answered

Creative Suite 6 Design Standard Installation Error

  • November 21, 2012
  • 1 reply
  • 823 views

Trying to install it for hours and keep having this error message

I am using PC, Win 7

- 1 fatal error(s), 0 error(s), 0 warning(s)

FATAL: Payload '{B8ADDCBD-30D9-4366-AE25-089CEF76C8E1} Suite Shared Configuration CS6 6.0.98.0' information not found in Media_db.

    This topic has been closed for replies.
    Correct answer chingadobe

    Thank you, Jeff.

    I have tried to delete all the common files from Program Files - Common Files - Adobe, and it worked.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 21, 2012

    There is not enough context with the small portion of the installation log you have posted.  I would recommend you review your installation logs in their entirety to determine the error code related to this line.  You can find details on how to review and interpret the installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

    C
    chingadobeAuthorCorrect answer
    Participant
    November 21, 2012

    Thank you, Jeff.

    I have tried to delete all the common files from Program Files - Common Files - Adobe, and it worked.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 21, 2012

    Excellent thank you for the update!

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