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owenc56584738
owenc56584738
Participant
January 23, 2015
Question

Creative Suite 6 Design Standard not including Acrobat X Pro

  • January 23, 2015
  • 2 replies
  • 625 views

I just purchased a CS6 Design Standard TLP license but after installed it didn't install Acrobat X Pro, after that I tried to install it separately but I can't find the serial number in LWS.   How can I install Acrobat X Pro separately.  I did asked Adobe technical support about the serial number but they said Acrobat X Pro is not including in CS6 Design Standard.  But I search online and many websites shows that CS6 Design Standard include Photoshop, Illustrator, InDesign, Acrobat X Pro, Bridge, Media Encoder.  Is anyone can help me?  Thanks. 

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    2 replies

    owenc56584738
    owenc56584738Author
    Participant
    January 29, 2015

    Thank you Murphy.

    I tried to uninstall and re-install again, this time Acrobat X Pro options came out but install unsuccessful.

    below are the error summary :

    Exit Code: 6

    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ...

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s), 0 warning(s)

    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

    ERROR: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.

    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

    MSI Error message: Error 1324.The path R嶰up廨er un document num廨is?sur un multifonction.sequ or the volume is invalid. Please enter it again.

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Acrobat Professional: Install failed

    -------------------------------------------------------------------------------------

    BTW: My OS is Windows 8.1

    Ned Murphy
    Ned Murphy
    Legend
    January 29, 2015

    Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

             

    Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

    Ned Murphy
    Ned Murphy
    Legend
    January 23, 2015

    Based on what I see in the following Adobe page:  Creative Suite 6 products Help | Help  CS6 DS should include Acrobat X.  The problem with what you did is that individual products of a suite still need to be installed thru the suite.  If you download separately the serial number will not work.  Access the CS installation and try to install Acrobat thru it.  If it is not presented, you can try downloading the installation and see if it shows up there.

    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

    If it turns out that DS should not include Acrobat despite what is advertised, there is not much else you can do except complain to Adobe if it was misrepresented to you when you purchased the software.

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