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August 17, 2019
Question

Creative Suite 6 Design&Web Premium

  • August 17, 2019
  • 2 replies
  • 220 views

Hey,

I'd like to reinstall CS6 on my new PC however it doesn't have a disk drive, so I obviously can't use the DVDs I still have to do so. My accounts does show my registered serial number but I don't have an option to download the program.

Tried to find a option to download it for the last couple of hours but I always get back to the "download it in your purchases" solution which doesn't work for me.

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    2 replies

    kglad
    Community Expert
    Community Expert
    August 17, 2019

    if you can find a computer with a disk drive and usb prot, you can copy the installation files to a usb drive and circumvent the message 1 procedure.

    John T Smith
    Community Expert
    Community Expert
    August 17, 2019

    Option 1 - go to Best Buy (or similar) and buy an external drive

    Option 2 - read below

    Adobe removed old links from public view https://theblog.adobe.com/changes-to-creative-cloud-download-availability

    -also read https://prodesigntools.com/adobe-limits-software-downloads.html

    IMPORTANT NOTE:

    The process below WILL NOT WORK if you have a (CS6 or earlier) serial number for an education or volume version, since the only downloads now available are the retail installers, which DO NOT work with an education or volume serial number

    Go to https://www.adobe.com/about-adobe/contact.html

    -click on the Chat bot on the bottom right hand corner of the first screen

    --the chat bot is the circle with a funny looking box with 3 dots inside

    -click on Downloading or Installing, then type Agent

    Do NOT let the support agent tell you to come to the forums for help... no user in a public forum has access to Adobe's internal links, you MUST obtain the program and update links from Adobe support

    AND when you finally do have a download link, be sure to copy every file you download to an external drive (or 2 or 3) so you never have to hunt for download links if they are moved again... also make a text file containing ALL of your serial numbers and copy that file as well