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Creative Suite 6 Installation auf neuem PC nicht möglich. (Download von meinem Adobeaccount)

Explorer ,
Jun 15, 2024 Jun 15, 2024

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Hallo

 

bin fast am Verzweifeln.

Ich habe vor 10 Jahren die Creative Suite gekauft. Registriert und alles. Ich finde das Produkt immer noch in meinem Account zusammen mit dem Key.

 

Ich bin seit zwei Tagen am Versuchen die Suite auf dem neu aufgesetzten PC (WIN 10 frisch installiert ((mehrmals)) zu installieren. (Key und Anmeldung und Aktiviereung gehen problemlos)

Ich habe die Suite mehrmals von meinem Account gedownloaded und es endet dann immer mit 

der Fehlermeldung:

"Applikationen und Browser aktualisieren". 

MS Edge ist auf den allerneuesten Stand. 

 

-> Und die "Adobe Anwendungen zu aktualisieren" macht ja keinen Sinn, wenn man eine Software gekauft hat. (wie soll das gehen?)

Ich habe auch den virtuellen Support angefragt. Dort heisst es, Support sei eingestellt für CS6. Dann werden mehrere Links angeboten, die aber alle in den Sand führen. Die Lösungen sind reine Haarsträuberei.

 

Bitte kennt sich da jemand aus?

Vielen Dank

 

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correct answers 1 Correct answer

Community Expert , Jun 20, 2024 Jun 20, 2024

try offline activation:

 

disconnect the installed computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the

...

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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you mean activation in the past wasn't a problem, not that it's currently not a problem, correct?

 

if so, and you're having a problem downloading cs6, use a different browser.

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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Kglad

 

No problem in the past (last time I had to re-install on another PC was Septemer 2023. No problem at all.)

Now I am able to download the two files and unpack them. But the installation wont work. After entering the Key, (which is approved) then the installation wont happen. As uploaded in the previous message I get a errormessage. See picture above.

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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..these are the two available files that I downloaded from my account

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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ok.

 

install using compatibility mode, win 7

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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I have not tried that. I will check on how that is accomplished. Thank you for your suggestion.

 

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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it's simple, but yes, google it.

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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ok,just changed the setting to compatibility mode win 7.

retried to install. 

same error window "update browser and applications!

 

see screenshotkomp-modus.PNG

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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I remember back then in the download there was a "download manager" included.

 

I dont really see it there.... maybe that is the issue?

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

 

to download and install the cc desktop app

 

then start the cs6 install

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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thank you. I am going to try right now.

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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fingers crossed.

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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its taking a looong time to install.

I will restart the computer and restart the process.

When I am through the whole thing I will come back here and publish if it worked (yeah) or if I am still looking for solutions.

meanwhile thank you Kgald for your support!

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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did you download the installer that matched your os?

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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HI, I checked the version of win 10 and the bits. Yes should be the right one (the latest 64 above 1903)

 

But It wont install either. I have to fill in the email, which I do, but then after clicking the button, no reaction at all. I tried several times. See screenshot.installer.PNG

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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this is the pc info:

 

info.PNG

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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going to try all three 64bits versions

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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nope... 

cant install the installer

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Explorer ,
Jun 15, 2024 Jun 15, 2024

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.. for now I am done too... 

this is burning my braincells....

will continue tomorrow...

thank you so far Kglad

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Community Expert ,
Jun 15, 2024 Jun 15, 2024

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you could try the automated install:

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

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Explorer ,
Jun 16, 2024 Jun 16, 2024

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The automated worked! thank you!

 

Now, when I am looking for my CS6, I am redirected out of the creative cloud desktop app to the adobe website into my account, where my product is. But that doesnt seem to be the idea you suggested, right? You meant download from the creative cloud desktop app. But where can I find there my product? As said, I get redirected to the website. creativeCloud.PNGredirected.PNG

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Explorer ,
Jun 16, 2024 Jun 16, 2024

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I continued the research

 

So apparently the regluar download from my adobe account provides only 32bit versions. See Screenshot.

os-win32.PNG

in the past I installed and run the cs6 on 64 bit PCs. Anyway I went ahead and looked up how to prepare this new set PC to run also 32bit Applications. I did all the steps needed (see screenshot) , restarted the pc and retried to install the previously from account downloaded CS6. I still get that window. 

iss.PNG

So, now I have my hopes that downloading my CS6 from the creative Cloud Desktop App, will bring the solution. But as mentioned above I cant find there my product. Unless I follow the redirection OUT of the CC App into the regular Adobe Account. 

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Community Expert ,
Jun 16, 2024 Jun 16, 2024

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cs6 is a mixture of 32 bit and 64 bit apps.  the installer is 32 bits.

 

and yes, the cc desktop app was to see if having it installed, would allow you to start set-up using compatibility mode (win 7) and bypass the browser issue.

 

change your default browser to chrome.

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