Creative Suite Apps Not Launching

Question

None of my apps (InDesign, Photoshop, PremierePro) will launch. When I click on it, the Adobe sign-in dialog box pops up, I enter my credentials, then the box changes to a "thank you screen." After that, one of two things happens. Either the app icon bounces up and down in the dock like it's about to open and then the sign in box pops up again (no matter how many times I sign in, this happens) OR another box pops up prompting me to uninstall and reinstall the app. I tried this once and after reinstalling, I still was stuck in an endless cycle of signing into my Adobe account. Anyone know how to fix this?

kglad · Accepted Answer

Sorry! I was on the Adobe Help site and actually wanted to talk directly with someone but the site directed me here, so I'm not sure which forum I should post in. However, I checked and my university gives us free access to Adobe Creative Cloud and all of the apps, but when I save documents or projects I have the option of saving them on my own computer (which is what I always do) as opposed to using the cloud.

generally, you would install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.

because you have an older os, not all adobe programs/versions will be available to you.

[moved from Creative Suites to Creative Cloud Download & Install]

kglad · Answer

do you have a subscription, or a perpetual license?what os?

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