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Vitor_R_
Participant
February 17, 2015
Answered

CreativeCloud Apps Download error

  • February 17, 2015
  • 1 reply
  • 1386 views

When i try to open apps tab, i get this error, thats my first time using CC.

     I try to fix searching on the internet, but none of these work.



  • Try to delete AAMupdater folder from

        ~/Library/Application Support/Adobe/   

  • Rename the opm.db file under

        ~/Library/Application Support/Adobe/OOBE   

     Run Creative Cloud Cleaner Tool  


     Restart


Running on Imac 27''

Yosemite 10.10.02

Adobe Creative Cloud 1.9.0.465


What should i do ?



This topic has been closed for replies.
Correct answer Vitor_R_

Problem Solved, by instaling new OS.

1 reply

Vitor_R_
Vitor_R_Author
Participant
February 17, 2015

EtreCheck version: 2.1.8 (121)

Report generated February 17, 2015 at 12:42:39 PM GMT-2

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

    iMac (27-inch, Late 2012) (Technical Specifications)

    iMac - model: iMac13,2

    1 2.9 GHz Intel Core i5 CPU: 4-core

    24 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM1

            8 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

Video Information: ℹ️

    NVIDIA GeForce GTX 660M - VRAM: 512 MB

        iMac 2560 x 1440

System Software: ℹ️

    OS X 10.10.2 (14C109) - Time since boot: 0:41:49

Disk Information: ℹ️

    APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB)

        EFI (disk0s1) <not mounted> : 210 MB

        Mac OS (disk0s2) / : 875.83 GB (688.63 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        BOOTCAMP (disk0s4) <not mounted> : 123.51 GB

USB Information: ℹ️

    Samsung M3 Portable Samsung M3 Portable 1 TB

        EFI (disk2s1) <not mounted> : 210 MB

        Boot OS X (disk2s3) <not mounted> : 134 MB

        HD VITOR (disk3) /Volumes/HD VITOR : 999.50 GB (506.94 GB free)

            Encrypted AES-XTS Unlocked

            Core Storage: disk2s2 999.86 GB Online

    Microsoft Microsoft® Nano Transceiver v2.0

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

    Anywhere

Kernel Extensions: ℹ️

        /System/Library/Extensions

    [loaded]    com.nvidia.CUDA (1.1.0) [Click for support]

    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]

        /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

    [not loaded]    com.roxio.TDIXController (2.0) [Click for support]

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.AdobeCreativeCloud.plist [Click for support]

    [failed]    com.adobe.CS5ServiceManager.plist [Click for support] [Click for details]

    [failed]    com.divx.dms.agent.plist [Click for support] [Click for details]

    [failed]    com.divx.update.agent.plist [Click for support] [Click for details]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.adobe.SwitchBoard.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.noiseindustries.FxFactory.helper.plist [Click for support]

    [loaded]    com.nvidia.cuda.launcher.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [running]    com.qihoo.360safe.daemon.plist [Click for support]

User Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.facebook.videochat.[redacted].plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [loaded]    com.redgiantsoftware.updater.plist [Click for support]

    [loaded]    com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Creative Cloud    Application  (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)

Internet Plug-ins: ℹ️

    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

    OVSHelper: Version: 1.1 [Click for support]

    DivX Web Player: Version: 3.2.1.977 - SDK 10.6 [Click for support]

    Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    QuickTime Plugin: Version: 7.7.3

    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]

    Unity Web Player: Version: UnityPlayer version 4.6.0f2 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 40 Check version

User internet Plug-ins: ℹ️

    npsf_uni: Version: sf 3.3.2.1 [Click for support]

Safari Extensions: ℹ️

    AdBlock

    YoutubeWide

    Facebook Photo Zoom

Audio Plug-ins: ℹ️

    DVCPROHDAudio: Version: 1.3.2

3rd Party Preference Panes: ℹ️

    CUDA Preferences  [Click for support]

    Flash Player  [Click for support]

    Java  [Click for support]

    Tuxera NTFS  [Click for support]

Time Machine: ℹ️

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Mac OS: Disk size: 875.83 GB Disk used: 187.20 GB

    Destinations:

        Data [Network]

        Total size: 2.00 TB

        Total number of backups: 2

        Oldest backup: 2013-12-24 00:02:19 +0000

        Last backup: 2014-01-11 23:39:05 +0000

        Size of backup disk: Adequate

            Backup size 2.00 TB > (Disk used 187.20 GB X 3)

Top Processes by CPU: ℹ️

         3%    WindowServer

         1%    loginwindow

         1%    Google Chrome

         0%    fontd

         0%    AppleSpell

Top Processes by Memory: ℹ️

    258 MB    Google Chrome

    206 MB    Safari

    180 MB    mds_stores

    180 MB    Creative Cloud

    129 MB    Finder

Virtual Memory Information: ℹ️

    20.72 GB    Free RAM

    2.97 GB    Active RAM

    641 MB    Inactive RAM

    1.44 GB    Wired RAM

    2.48 GB    Page-ins

    0 B    Page-outs

Diagnostics Information: ℹ️

    Feb 17, 2015, 12:00:36 PM    Self test - passed

    Feb 17, 2015, 01:13:20 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/ExManBridgeTalkCmd_2015-02-17-011320_[redacted].crash

Jeffrey_A_Wright
Community Manager
Community Manager
February 17, 2015

Vitor R. for information on how to resolve download errors please see http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  If you have any questions about any steps in the document please feel free to update this discussion.

Vitor_R_
Vitor_R_AuthorCorrect answer
Participant
February 17, 2015

Problem Solved, by instaling new OS.