CreativeCloud Manager can't connect to Internet

[jmlg12]

HI,

After updating app mamager, and install CreativeCloud Manager successfully,

At launch, using my credentials, Creative Cloud cant connect to internet...

I assume here is something partcular to my enterprise network configuration however this issue happens only on a PC but all works fine on a Mac...

Has anybody some hints to help me fix this ?

Many thanks

[Belgarion_101]

I'm having the same problem. I'd noticed that for the last week or so, the Adobe Application Manager would keep saying it couldn't connect to Adobe's servers. This morning it successfully updated itself to the Creative Cloud Manager, but when attempting to login it says 'No internet connection'. I can browse to creative.adobe.com, but when I use the download links on there i still get the same message in the CC Manager.

I also can't add any files to the Creative Cloud Files area, it just comes back saying 'Sorry, an error has occurred'.

This is also on a PC.

[jmlg12]

Hi, thanks for reply...

Are you connected to Internet "directly" or via an enterprise network, porotected by firewalls, proxies, and other antivirus ?

Thanks

[Belgarion_101]

It's on the work enterprise network. The firewall/antivirus on my PC is Symantec Endpoint Protection 12.1. The problem is the same even if I disable this and it was working up until a week or two ago and no changes have been made to SEP.

I'm not entirely sure how we connect to the internet (I think it's through ISA Server), but I don't think there's been any recent changes although I'd need to speak to our technical director to be sure.

[jmlg12]

The PC I'm trying to use is a laptop,so by "chance" he had "Wifi" enbedded, and apparently the network settings are a little bit different I guess...

Anyway, even if the connection is not so fast than Ethernet it works...on Wifi....

[Belgarion_101]

It's still not working this morning. I don't understand how it thinks there's no internet connection, yet Adobe Application Manager was able to update itself to the Creative Cloud Manager with no problems. It also verifies my username and password correctly because if I enter an incorrect password it comes back to tell me it's incorrect.

I think I'll also try it via the laptop's wifi and maybe even take the laptop home to see if it works via my home internet connection.

[Belgarion_101]

I've finally sorted it. We'd actually had some access control applied on our network last week which restricted our connections to having to go through our proxy server. In IE I had the 'Automatically detect settings' option checked in the LAN settings, but not the 'Use a proxy server for your LAN' option. This was enough for everything else to access the internet by picking up the settings from the network, but it seems that Adobe requires the settings to be explicity in the 'Proxy server' settings area (the log file was showing that it couldn't find any proxy server settings when attempting to connect). Once I'd checked the box to use the proxy server settings, Adobe could connect successfully.

[jmlg12]

Well done...

I shall to take inspiration from your experience, but I'm afraid that my "network" settings are locked by administrators...

I shall ask for a "tuning session" with one of them...

Thanks for the feed.

Jean-Michel

[mithunsanghavi]

Hello,

I am Mithun Sanghavi from Symantec Technical Support.

Good to know the issue been resolved.

In case of Symantec Technical issues, I would suggest you to connect to Symantec Community on:

https://www-secure.symantec.com/connect/

Hope that helps!!

[MasterEX]

This Still Doesn't Seem To Be Working.