CreativeCloudSet-Up.exe error message (Windows 7)

Forum|Forum|7 years ago
July 9, 2018
4 replies
3138 views

I've had Adobe Creative Cloud for several years and whatever updates or other stuff it needs to do all seem to happen quietly in the background. Until now...

My PC's run 24/7 and this morning when I came down to the studio I had a dialog on the screen saying "This destination already contains a folder named 'Adobe Desktop Common' and asking if I still wanted to merge them. There was one called 'Adobe Desktop Common' and one called 'Adobe Desktop Common_4.6.0.384'

Microsoft Sysinternals Process Explorer confirmed that the source of this dialog was CreativeCloudSet-Up.exe.

If I dismiss the dialog with a "No" it puts up another one complaining about another Adobe folder. Why am I getting this stuff now and how do I prevent it?

Thanks in advance.

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Correct answer Jeffrey_A_Wright

Thanks for the update, Homeboy4, if you have a case number from your interaction with our support team then I would be very interested in reviewing the transaction.

For future viewers of this discussion, you can use the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to remove and reinstall the Creative Cloud desktop app. The four solutions listed resolve most common installation issues with the Creative Cloud desktop app.

homeboy4

Community Expert

In my case, apparently the CC app was corrupted. The problem was solved by removing the CC app using Adobe CC app removal software, then reinstalling it. I left my applications open last night as I always do and didn't get an error message this morning. Why or how the CC app became corrupted is unknown.

Although this is how the problem was solved, I was not able to perform these tasks by myself. I contacted Adobe support, the rep took over my computer remotely, and performed the operations I described.

Jeffrey_A_Wright

Correct answer

Community Manager

Thanks for the update, Homeboy4, if you have a case number from your interaction with our support team then I would be very interested in reviewing the transaction.

For future viewers of this discussion, you can use the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app to remove and reinstall the Creative Cloud desktop app. The four solutions listed resolve most common installation issues with the Creative Cloud desktop app.

homeboy4

Community Expert

I just got the same thing. I am not trying to install anything. I just sat down to the computer this morning, moved the mouse and this was on the screen.

Jeffrey_A_Wright

Community Manager

Homeboy4, are you manually opening the Adobe Creative Cloud desktop application or is it launching automatically when Windows 7 starts?

homeboy4

Community Expert

When I leave for the day, I leave the applications opening that I am working on. A screen saver shuts off the monitors but the computers continue. Last night the following were open: InDesign, Illustrator, Fiery CWS, Retrospect. When I came in this morning I moved the mouse and this error message was on the screen. So I was launching the Adobe apps either manually or automatically because there were already open

Jeffrey_A_Wright

Community Manager

Peternelson, I am sorry but which Adobe software title are you attempting to install? If you are installing the Adobe Creative Cloud desktop application then are you utilizing the steps listed in Learn how to download your Adobe Creative Cloud apps to install the Creative Cloud desktop app?

P

peternelsonAuthor

Inspiring

Peternelson, I am sorry but which Adobe software title are you attempting to install?

As I explained in my question I'm not attempting to install anything! This is something Adobe is doing all by itself - probably some automatic update.

Just like Homeboy4 I leave my PC running. At night when I'm not at my computer virus-scans and backups run automatically so I don't want to shut it down.

Jeffrey_A_Wright

Community Manager

Peternelson, the common thread from both you and Homeboy4 is that the computer is left unattended overnight. Assuming that you manage this computer yourself then I would recommend completing the following steps:

Remove all installed Adobe software - Uninstall or remove Creative Cloud apps
Reinstall the Adobe Creative Cloud desktop application and any needed CC applications by using the process listed in Learn how to download your Adobe Creative Cloud apps

Once you have completed both steps then I would recommend not leaving the computer unattended for a week to see if the behavior reoccurs.

By completing these steps you can help verify no other Adobe software is installed and there are no other parties are causing unexpected files to be produced on the computer.

If either of you is using a computer managed by an I.T. organization then please work directly with that organization to investigate any files that may be deployed to the computer.