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CreativeCloudSet-Up.exe fails to load, returns error code 48

Explorer ,
Mar 26, 2014 Mar 26, 2014

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As the title says.

Following a support representative's advice I deleted the contents of my %temp% folder and deleted the opm.db file.

I then rebooted (unfortunately my computer had some problems and I lost contact with the support representative) and tried to re-run CreativeCloudSet-Up with exactly the same result.

I have repeated the steps above with no luck. The program always returns error code 48, a critical file/directory can't be accessed.

Any ideas? Thank you.

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Creative Cloud

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correct answers 1 Correct answer

Explorer , Mar 26, 2014 Mar 26, 2014
*solved*My users folder is on my drive  and so is my downloads directory (as set up by Windows) - this seemed to be the problem. I moved CreativeCloudSet-Up.exe to my Desktop (which is still on drive C:) and it now says it's installing. Hope this helps someone else.

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New Here ,
Dec 30, 2015 Dec 30, 2015

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Big Thanks !!!!!

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New Here ,
Jan 17, 2016 Jan 17, 2016

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Moved the first (original) not copy 1 to desktop.

Worked immediately

Thanks

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New Here ,
Jan 19, 2016 Jan 19, 2016

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Perfect - I tried the cc cleaner tool - redownloading and was still getting error code 48. This worked - thanks!

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New Here ,
Feb 01, 2016 Feb 01, 2016

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Thanks

Great help

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Community Beginner ,
Feb 14, 2016 Feb 14, 2016

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I got CC from C: to 😧 but then it required a download & install.  It re-installed to C:--- it does NOT ask where to install ---  but works (now I think).  FYI:  Over the past two months I've worked with Adobe chat & telephone support on this and a related issue without much success.  Good show.

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New Here ,
Feb 17, 2016 Feb 17, 2016

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yes the app has to be in your c directory any other partition it wont install

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New Here ,
Apr 13, 2016 Apr 13, 2016

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Thank you! This was very helpful!

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New Here ,
Apr 20, 2016 Apr 20, 2016

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Thanks! it works now.

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New Here ,
May 03, 2016 May 03, 2016

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Thanks!

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New Here ,
Jun 23, 2016 Jun 23, 2016

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Thanks, it get work

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New Here ,
Jul 03, 2016 Jul 03, 2016

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Thank you that did it for me!! Yeah!

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New Here ,
Jul 03, 2016 Jul 03, 2016

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thanks !! its worked ...

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New Here ,
Jul 16, 2016 Jul 16, 2016

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Thank you!!! Worked like a charm

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New Here ,
Oct 28, 2016 Oct 28, 2016

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Thanks

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New Here ,
Nov 14, 2016 Nov 14, 2016

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  1. I moved it to my Desktop and it worked.  Adobe, this is very poor.  How long have you know about this and why have you not fixed it.  Customer experience with 5 mins of purchasing the product very very disappointing.

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New Here ,
Sep 01, 2017 Sep 01, 2017

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Solved. I moved it to root of drive C:

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