credit card payment problems

New Here ,
Oct 03, 2019 Oct 03, 2019

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Hey 

I have been trying to purchase some Adobe products for a couple of weeks now.

And every time I punch in my card information this error appears:

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.

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Adobe Community Professional ,
Oct 03, 2019 Oct 03, 2019

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call or using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Oct 03, 2019 Oct 03, 2019

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Hi there, 

 

Apologies for the poor experience. I'm checking your account and will update this thread as soon as I have anything new.

Please do not attempt to place any new orders until then.

 

^Ani

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Adobe Employee ,
Oct 03, 2019 Oct 03, 2019

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Hi there,

Your account is all good to go, please try and place the order now and it should work.

Request you to please update this thread if the issue persists.

 

^Ani

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New Here ,
Oct 24, 2019 Oct 24, 2019

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hey, ANI

tanks for fixing it the first time but it showed up agen when I wanted to purchase photoshop can you help me again?

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Adobe Employee ,
Oct 24, 2019 Oct 24, 2019

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Hi there,

Sorry about that. Could you try again now? It should work.

^Ani

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New Here ,
Sep 06, 2021 Sep 06, 2021

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I'm having the same problem, and for several weeks I cannot add any new license to my account/team. I called Adobe Sales many times and waited 1h and almost 2h once and nobody helped me. My bank assured me that everything was fine with the card and I should contact Adobe to set up the 3d security correctly or something. Please contact me as soon as possible. Thank You.

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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>Please contact me as soon as possible

 

beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 06, 2021 Sep 06, 2021

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How to contact?

 

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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LATEST

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen

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