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simone257
Participant
November 10, 2016
Answered

CS 5 keeps asking for serial number after every re-start

  • November 10, 2016
  • 1 reply
  • 5970 views

Hi, hope someone can help me with this.

I've been using Photoshop CS5.1 Extended for several years without any problems. But a few weeks ago, out of the blue (no major changes or new installations on my computer) it suddenly started asking for my serial number every time I'm starting the program. I can enter it and confirm it (it's valid and the registration is confirmed), but as soon as I shut down Photoshop and start it again -- I have to enter it again.

I have no idea what to do other than re-entering it every time. I've googled and found some posts saying I should rename some cache.db file, but that didn't work -- a new cache file popped up right after renaming it and the problem persisted.

Any help will be much appreciated.

I'm using Windows 8.1, and I have both the 64-Bit and the 32-Bit versions installed (used to work without any problems or complications). Serial number is valid and legal. Internet works fine to connect to the licensing server. 

Thanks!

This topic has been closed for replies.
Correct answer kglad

after licensing,  note the files/date/time in

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\  --> pcd.db and a "cache" folder with cache.db and four files with a numbers/letters combination as filename

ProgramData\Adobe\SLStore --> has three .lic files and three files with a numbers/letters combination as filename

restart your computer and note if anything's changed in those files.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2016

check to see if you have some clean up program (like ccleaner) that's removing your licensing info.

Adobe PCD folder and SLStore (licensing information), https://helpx.adobe.com/creative-cloud/kb/configuration-error-cs5.html:

   

Adobe PCD:

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\

C:\Users\[user name]\AppData\Local\VirtualStore\Program Files (x86)\Common Files\Adobe

C:\ProgramData\FLEXnet folder

C:\Program Files\Common Files\Adobe\Adobe PCD

C:\Program Files\Common Files\Adobe\caps

C:\Program Files\Common Files\Adobe\backup

SLStore:

ProgramData\Adobe\SLStore

S
simone257Author
Participant
November 10, 2016

Here's what I have:

Windows 32 bit:  Program Files\Common Files\Adobe\Adobe PCD\  --> directory "Adobe" exists but no "Adobe PCD" in there

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\  --> pcd.db and a "cache" folder with cache.db and four files with a numbers/letters combination as filename

ProgramData\Adobe\SLStore --> has three .lic files and three files with a numbers/letters combination as filename (and a bmp file)

The other folders you mentioned also exist...

So, how can I tell now if something's missing or what would I do next?

(I'm not using any cleaners and haven't installed any new anti-virus software either... not sure if any minor Windows update might have done something though.. :-/)

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 10, 2016

after licensing,  note the files/date/time in

Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD\  --> pcd.db and a "cache" folder with cache.db and four files with a numbers/letters combination as filename

ProgramData\Adobe\SLStore --> has three .lic files and three files with a numbers/letters combination as filename

restart your computer and note if anything's changed in those files.

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