CS2 Premium serial number not accepted at use on Win 7 system

[Guest]

I have at several years old version of the Creative Suite 2 Premium. It has been licensed on a Win XP system previously, but now I try to install it on my new Win 7 computer.

But the "Personalize your software" - window will not accept the serial number that I can read on the product casette from the label named "SERIAL NUMBER CREATIVE SUITE PREM".

Am pretty sure that it is entered correctly, and in fact the same serial number is accepted during installatin.

Please advise....

Ole C P

[Jeffrey_A_Wright]

OlesScreen it should not be necessary to enter the serial number after the installation process.  Did you install the software with the serial number and were then prompted to input the serial number again?  Do you have any other Adobe software installed on your computer?

[Manish-Sharma]

Are you getting this error message with all the product in Creative suite or with the Indesign and Illustartor.

[Guest]

Hi Jeff,

The request for the serial number comes when I start up InDesign, I have not tried the other programs.

I enclose a screendump of the Serial number request and while I am at it a foto of the product case as well:

<Images removed by Moderator>

regards

Ole Carsten Pedersen

[Manish-Sharma]

can you check with the other product , are you getting the same error. message

if its with Indesign only then http://kb2.adobe.com/cps/331/331649.html

[Jeffrey_A_Wright]

OlesScreen I have removed your images since they contained your serial number which is your license to use your product.  I would recommend contacting our support team so they can verify that your serial number is valid.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.