CS3, Acrobat 8 ~ Activation Servers Retired

Hi Nancy,

What about when you are trying to "Deactivate" one of your programs from CS3.

The company I am working for did not keep records of the activation codes/serial numbers for their Adobe products. The simple solution is to deactivate the program and then "activate" it again so the saved activation code will show up. I've done it before.

But now, every time I try it gives me a "To complete deactivation you need to have a working internet connection. Please be sure you are connected to the Internet." This is similar to what your link is describing of getting "No Connection" errors when trying to activate.

My question is, does the lack of an activation server mean that we can't "Deactivate" our product either. And if so, how can we get our serial numbers/24-character activation code?

Thanks.

Thanks Nancy.  My understanding is the activation server was shut down last night.  The page you linked to will allow individuals to input their CS3 serial number and obtain a new copy of the installation files and serial number.

Activation or connection error when starting CS3 or Acrobat 8​ actually was pushed live last week and replaced the CS3 download page.  So far I know of at least two individuals who have completed the process successfully.  One of them even had a volume license serial number for CS3 but was still able to access the replacement installation files.

If either of you encounter any individuals facing difficulty with the process please don't hesitate to send me a message and I can review the discussion.

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