Participant

Answered

CS3 activation issue

Forum|Forum|8 years ago
August 12, 2017
5 replies
2465 views

I can't activate CS3. I've contacted support, provided the serial number and activation code and claims it continues to fail and told me to post here.

I tried calling the phone number and no longer supported. Online activation is no longer available.

Please help ASAP. Thank you.

cs3

This topic has been closed for replies.

Correct answer adamk75209817

I have since figured it out and so far it's working. I followed this thread:CS3 - Still getting Activation Error Message with...

plus I did this: Obtain a new serial number | CS3, CS4

Hope this helps but if I run into an issue in a few days, I'll come back and update the post.

brightonwhite

Participating Frequently

I had the same problem today with my new Mac. Apple did a data transfer and I had to remove the CS3 suite off my new computer. I followed all the instructions and downloaded everything. When I clicked the set up it asked me for my new serial number and I typed in what was given to me only to be told it was an invalid number. I contacted the Chat and they told me to upgrade of course. The issue is CS3 works for what I need but now I can't get it unlocked and they won't give me a valid code. Really frustrating.

kglad

Community Expert

hi,

use the new cs3 serial number with the newly downloaded cs3 program. both should have been obtained via https://helpx.adobe.com/creative-suite/kb/activation-fails-cs3-acrobat-8.html

brightonwhite

Participating Frequently

I did this but when I put in the new number it says the number is invalid. So I contacted support via chat and asked them and they said to post the problem to the forum because they no longer support cs3 I told them I could post it to the forum but I doubt anyone there could give me a valid activation code! I checked it 3 times so I know I am not typing it in wrong....

adamk75209817AuthorCorrect answer

Participant

I have since figured it out and so far it's working. I followed this thread:CS3 - Still getting Activation Error Message with...

plus I did this: Obtain a new serial number | CS3, CS4

Hope this helps but if I run into an issue in a few days, I'll come back and update the post.

bethc51761847

Participating Frequently

I uninstall the software then download the new files and install them when I go to open the programs it asks me to activate the software but I keep getting the same error message that there is no internet connection

kglad

Community Expert

the downloaded files don't need activation so you're doing something wrong.

John Waller

Community Expert

Activation or connection error when starting CS3 or Acrobat 8

Have you followed the steps provided by Adobe above to obtain a new non-activation version and serial number?

bethc51761847

Participating Frequently

I am having the same issue and I have followed the steps, and it still isn't working

Nancy OShea

Community Expert

I uninstall the software then download the new files and install them when I go to open the programs it asks me to activate the software but I keep getting the same error message that there is no internet connection

Just to be clear are you being prompted for Activation or Registration? These are 2 different things.

Registration is not required to use the software. You can hit the never Register this Software button.

If it's an Activation prompt, did you use the CS Cleaner Tool to wipe all traces of old CS3 from your system before you installed the replacement version?

Use the Creative Cloud Cleaner Tool to solve installation problems

If not, see reply #22 from this thread:

Re: CS3 - Still getting Activation Error Message with new Installer

Nancy

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

the activation server was shuttered, Activation or connection error when starting CS3 or Acrobat 8