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stephj38
Participant
November 15, 2017
Answered

CS4 license wont work

  • November 15, 2017
  • 1 reply
  • 2165 views

Hi everybody,

there are some questions here, which are the same, but non of them help me to resolve my problem.

So I started this new thread.

I have a vaild CS4 Design Standard license which is registered online.

This worked on my old Windows 7 like a charm.

Now i´ve reinstalled Windows 7 and I´m not able to activate this serial number.

I opened a case and the support told me that this Serial is valid and open for registration.

However it wont work, the support couldn´t help me at all, as everything she said was "you are using an incompatible System and we don't support this."

I tried both ways:

1:starting the Installer, enter the key ->invalid, it does not even try to check it online (at least i think so)

2: Installed the Trial which worked (even if i have a non support system, strange....) -> Enter the License key directly in Photoshop or InDesign->still invalid.

I double checked that my license is for Windows and it is German and my download is for this language, but cant find any issue.

I even tried to download CS4 Design Premium, and In Design as single download, just to try if the key is for another Version, but it wont work.

Any help would be much appreciated.

regards

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hi,

as mentioned I already chat with them. They confirmed the serial is Valid but this serial isn't working.

I know its sounds like I have the wrong installer but this is not the case, i have the installer for the Version mentioned in the Online Portal with the right language.

I also checked every other Version which is available of CS4 and the key still doesn't work.

I even restored from a backup and checked the installed Version and the key, which are the same as I use.

I don't understand why this happens and how i can check this further.

regards


Stephj38 as Kglad has indicated it is vital that you use the Design Standard CS4 serial number with the correct installation files.  In this case you have an education license and you will need to locate the installation files provided with your purchase.  None of the retail installation files for CS4 at Download Adobe Creative Suite 4 (CS4) products will work with your serial number.

The Design Standard CS4 license you purchased is unique.  If the current computer does not have an optical drive then copy the files to a USB drive on a computer which does feature an optical drive.

The serial number is still valid but between the education license, and the language of the license, your only opportunity to reinstall will be locate the installation CDs provided with your purchase Stephj38.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 15, 2017

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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stephj38Author
Participant
November 15, 2017

Hi,

as mentioned I know about this issue and I read this default answer, but it isn't true. The Webportal clearly says I have CS4 Design Standard and I downloaded CS4 Design Standard. The installer itself also says CS4 Design Standard in the welcome Menü.

Are there any special CS4 Design Standard Downloads which could suit my Key, maybe an older Version or something else?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
November 17, 2017

Hi,

as mentioned I already chat with them. They confirmed the serial is Valid but this serial isn't working.

I know its sounds like I have the wrong installer but this is not the case, i have the installer for the Version mentioned in the Online Portal with the right language.

I also checked every other Version which is available of CS4 and the key still doesn't work.

I even restored from a backup and checked the installed Version and the key, which are the same as I use.

I don't understand why this happens and how i can check this further.

regards


Stephj38 as Kglad has indicated it is vital that you use the Design Standard CS4 serial number with the correct installation files.  In this case you have an education license and you will need to locate the installation files provided with your purchase.  None of the retail installation files for CS4 at Download Adobe Creative Suite 4 (CS4) products will work with your serial number.

The Design Standard CS4 license you purchased is unique.  If the current computer does not have an optical drive then copy the files to a USB drive on a computer which does feature an optical drive.

The serial number is still valid but between the education license, and the language of the license, your only opportunity to reinstall will be locate the installation CDs provided with your purchase Stephj38.

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