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chasingproblems
Participating Frequently
August 31, 2012
Answered

CS4, "The installation database is corrupt"

  • August 31, 2012
  • 1 reply
  • 10576 views

Help!  Wanted to install this on my new PC. I had no problems originally installing it on my older PC.  I have disks...but can't get past disk #1.  i don't want to deactivate it from the old PC, if I can't get it back.

I'm getting nowhere fast.  Any suggestions?  Thanks!

Rosemary

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Jeff, I have exactly the same issue. Everything unzipped and looks like the same file structure as on my old machine. I first took my original install files and it gave me the first message. Them I followed instruction re the trial download and have exactly the same MSG. I am also running w 7 64 bit.

My Lightroom installed perfectly, but cs4 won't run the setup file.

No idea but assume some conflict with win 7.

Suggestions?

Sent from my iPhone


Download and extracting the install files is a separate issue from the error the Installation Database is corrupt.  Please see Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 3 products - http://helpx.adobe.com/creative-suite/kb/error-installer-database-corrupt-install-1.html for details on how to resolve this difficulty.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 31, 2012

Can you please try copying the install files to your desktop to check to see if you receive a disc error.  If you do then it is likely your installation media has been damaged.  You can download a fresh copy of the install files by following the directions listed at http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html.

7
75Sierra
Participant
September 5, 2012

I have the same challenge.  When I download the three CS4 files from the suggested site, the downloads are not application files and won't extract?

Since my first post I edited the file extensions to exe and they extracted.  But when I run the set up file I get the same message as before.....installation datebase is corrupt contact adobe support

I am running windows 7 on a new machine

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
September 5, 2012

I am getting the same message.  I was able to download files, but when I try to run the 'Setup', I get the "installation database is corrupt..." message.

BTW, three different files downloaded, two "application" files, and one "7z" file.  The "7z" file is considerably larger then the other two.  The "7z" doesn't let me open it though.  The other two 'unzipped' with no problem.  I'm hesitant to unzip the "7z" without knowing it's ok.  Is the 7z the folder I want?

Thanks!  Rosemary


The 7zip file contains the compressed archive for the install files.  You can run the exe file to extract the 7z file.

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