cs4 serial key not working

[sandeeps26833039]

I have licence of design standard CS4, and downloaded setup from adobe site but serial no showing wrong. Please help

[Om Nath Jha]

Moving to Downloading, Installing, Setting Up​

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

What is the exact error message that you see?

[sandeeps26833039]

It is for mac 10.5.8 version.

Before Design standard CS4 was installed but due to OS crash issue need to reinstall OS and after reinstall downloaded Design standard CS4 from adobe site and trying to install but it is telling that serial not is incorrect.

[image with visible serial number removed-kglad]

[kglad]

do not post serial numbers in public.  because that one's not valid, there's no great harm, but if you do figure out your serial number, don't post it.

from where are you retrieving that number?

[sandeeps26833039]

I have licence copy. I want to talk adobe in mail and chat but they

forwarded me to forum and I know sharing serial no is issue but how can I

show my problem . why adobe not supporting one to one in mail.

Sandeep Soni

~Personal info removed by moderator.

[Om Nath Jha]

Please refrain from sharing personal information on a social forum like this one.

Regards,

Om

[Jeffrey_A_Wright · Accepted solution]

Sandeep Son I am sorry that you are facing difficulty utilizing your volume license serial number for Creative Suite 4 Production Premium for Mac OS.  As was discussed in case 0221761711 you will need to download and utilize the volume license installation files to use the serial number.

If your organization choose the download option, at the time of purchase, then the installation files will be available at https://licensing.adobe.com/.  The installation files will only be available under the accounts/deploy-to ID's chosen at the time of purchase.

Alternately, I would recommend locating the installation CDs provided to your organization with your purchase.  If the current computer does not have an optical drive then you can copy the files to a USB drive on a computer that does feature an optical drive.

[sandeeps26833039]

from licence copy

Sandeep Soni

~Personal info removed by Moderator

[kglad]

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

also, is your cs4 an upgrade from an early version? 

if so, when starting your installation you're prompted for your cs4 serial number.  when the installer fails to find a qualifying product (ie, previous version) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own.  you will then be asked to enter the qualifying products serial number.

enter the correct number at the correct time and installation will proceed.

[shanedraws]

This was a great answer.  Thank you.  I was doing exactly what you described.  Using a CS4 serial number for Photoshop.  Got it all cleared up. 

Cheers.

Shane

[kglad]

you're welcome.