Skip to main content
September 9, 2015
Resuelto

cs5.5 master collection serial number for mac

  • September 9, 2015
  • 1 respuesta
  • 11014 visualizaciones

How can I obtain a license for new MacPro?

I purchased two licenses One is installed on PC.

Just recently purchased MacPro.

Can anyone advise?

TY

    Este tema ha sido cerrado para respuestas.
    Mejor respuesta de kglad

    if you do not have a mac license, you can't install and activate the mac version and adobe no long offers platform swaps for cs5.5.

    1 respuesta

    kglad
    Community Expert
    Community Expert
    September 9, 2015

    if your 2nd license is for a mac,

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    September 11, 2015

    Greeting

    Thanks for replying. I must not be explaining myself well.

    I originally purchased the Master Suite CS5 with two

    system installations. At the time I had a PC and was

    going to purchase a Mac. This didn't happen until

    this month when I finally purchased a MacPro.

    I explained this to the support help and when I

    received the original DVDs, the installations were only

    for PC.

    A few days ago I installed the Master Collection on the MacPro. Upon

    completion a serial number was requested. I entered

    the number and it was of course not valid.

    I installed it as a trial version.

    I went through many errors and requests.

    Error: "install" can't be opened because it is from an unidentified developer.

    The one problem that had me going around was the request to:

    "Please close all of the following applications to continue:

    Safari Notifications kept on the desktop. The request was to turn

    off notifications for an application.

    Eventually I used the help menu and used the system preferences which removed the applications

    except one: Safari Notifications.

    Eventually, I was helped by a tech who said you have to use the ACTIVITY MONITOR.

    Please advise with this new information.  Thank You for your help and consideration

    because I am new to this new machine. But, so far I am happy that I finally made

    this purchase. It's pricey, but most people use the Mac.

    I am hoping this assists with my career change.

    Frank

    kglad
    Community Expert
    kgladCommunity ExpertRespuesta
    Community Expert
    September 11, 2015

    if you do not have a mac license, you can't install and activate the mac version and adobe no long offers platform swaps for cs5.5.