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CS5.5 Master Collection trial

New Here ,
Jan 30, 2012 Jan 30, 2012

I'm trying to download the cs5.5 master collection trial but it say "error downloading this product (Error 109). Check your network connection or destination disk." I am able to download other trials except this one.

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Adobe Employee ,
Jan 30, 2012 Jan 30, 2012

Can  you check out the discussion on this thread http://forums.adobe.com/thread/895639 and let me know if it helped?

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New Here ,
Jan 31, 2012 Jan 31, 2012

I tried everything on that page and it still won't download

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Adobe Employee ,
Jan 31, 2012 Jan 31, 2012

Chapto can you please try solution 1 listed in Troubleshoot Adobe Download Assistant there is an additional step not posted in the forum link Preran provided.  It has you removing the contents of the ADA local store.  In addition to clearing your browsers cookies.

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New Here ,
Jan 31, 2012 Jan 31, 2012

It's still not working. I have the license key so I can use the full version. It's just not downloading.

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LEGEND ,
Feb 01, 2012 Feb 01, 2012

We need to know all the unimportant things like operating system, browser used, network configuration, you know...

Mylenium

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New Here ,
Feb 02, 2012 Feb 02, 2012

Do you think it would just be easier for me to buy the trial dvd and just install it?

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Adobe Employee ,
Feb 02, 2012 Feb 02, 2012
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Chapto perhaps it would be easier if you worked directly with our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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