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jmichae1
jmichae1
Known Participant
September 27, 2014
Question

cs5 master collection deactivate+uninstall, reinstall errors on update

  • September 27, 2014
  • 1 reply
  • 1676 views

I have cs5 master collection.

I had to reinstall windows form scratch.. windows is on c:. I had to reformat that drive. adobe cs5 stores some of its files on C: and some of its files in the appointed install directory, on a data drive which was f:

i deactivated+uninstalled adobe cs5.

formatted c: and installed windows. of course, some adobe files are still left over on f:

reinstalled adobe cs5 to same location on f:

started dreamweaver, help, update (to update cs5)

I get update errors on half or more of the products. another update gives th esame problem, it's stuck.

how do I fix? this isn't the first time I have had trouble with AAM.

also, adobe community help refuses to pin to the taskbar or start menu. I don't know why, it's an exe. also, cs5 doesn't make an icon for it. I tried creating a shortcut for the exe and dragging it to the taskbar, but this doesn't work either. I got it on there once, but I have no idea how.

9/26/2014:

I uninstalled and deactivated cs5 and acrobat 9, did all necessary reboots, and uninstalled all adobe products.

missed a step, so wrote this windows .cmd batch file to remove adobe leftovers after uninstall and deactivate.

contents of adobe-cs5-removal-tool.cmd

@7810578 Author: Jim Michaels

@7810578 Created: 9/27/2014

@7810578 Version: 1.0

@7810578 Abstract: removes cs5 and commonly-used adobe products from windows

@7810578 if I could get the uninstaller location, I would do the uninstall automatically.

rem handle help switches

if /i @%1@ equ @@       goto help

if /i @%1@ equ @--help@ goto help

if /i @%1@ equ @-help@  goto help

if /i @%1@ equ @/help@  goto help

if /i @%1@ equ @--h@    goto help

if /i @%1@ equ @-h@     goto help

if /i @%1@ equ @/h@     goto help

if /i @%1@ equ @--75_2?@    goto help

if /i @%1@ equ @-?@     goto help

if /i @%1@ equ @/?@     goto help

rem handle dir switches

if /i @%1@ equ @--acrobat-root-dir@ (

    set acrobatRoot=%2

    shift

    shift

)

if /i @%1@ equ @-acrobat-root-dir@ (

    set acrobatRoot=%2

    shift

    shift

)

if /i @%1@ equ @/acrobat-root-dir@ (

    set acrobatRoot=%2

    shift

    shift

)

if /i @%1@ equ @--cs5-root-dir@ (

    set cs5Root=%2

    shift

    shift

)

if /i @%1@ equ @-cs5-root-dir@ (

    set cs5Root=%2

    shift

    shift

)

if /i @%1@ equ @/cs5-root-dir@ (

    set cs5Root=%2

    shift

    shift

)

rem processing

@4628292 a good uninstallation order is:

@4628292 adobe acrobat 9 Pro

@4628292 adobe creative suite 5 master collection

@4628292 adobe community help

@4628292 adobe media player

@4628292 adobe reader

@4628292 adobe air

@4628292 adobe flash player 15 Activex

@4628292 adobe flash player 15 plugin

@4628292 backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.

@4628292 DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.

@4628292 CTRL-C TO QUIT NOW

@pause

@4628292 ARE YOU SURE?

@4628292 CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5

@pause

@4628292

rem create .reg file

echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"

echo.>>"adobe-cs5-reg-remove.reg"

echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"

echo.>>"adobe-cs5-reg-remove.reg"

echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"

rem remove directories

rd /s /q "%ProgramFiles%\Adobe"

rd /s /q "%ProgramFiles(x86)%\Adobe"

rd /s /q "%CommonProgramFiles%\Adobe"

rd /s /q "%CommonProgramFiles(x86)%\Adobe"

rd /s /q "%APPDATA%\Adobe"

rd /s /q "%LOCALAPPDATA%\Adobe"

rd /s /q "%APPDATA%\..\LocalLow\Adobe"

rd /s /q "%ProgramData%\Adobe"

rd /s /q "C:\Users\All Users\Adobe"

rd /s /q "%temp%\adobe"

rd /s /q "%tmp%\adobe"

if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%

if @%cs5Root%@   neq @@ rd /s /q %cs5Root%

start "adobe-cs5-reg-remove.reg"

@4628292 waiting until you are finished with entering the registry stuff (a deletion of adobe keys)

@4628292 then press a key.

@pause

del "adobe-cs5-reg-remove.reg"

goto end

:help

@4628292 adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)

@4628292 usage: adobe-cs5-removal-tool [options]

@4628292 options:

@4628292   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help

@4628292   [-[-]^acrobat-root-dir|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.

@4628292   [-[-]^cs5-root-dir|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.

@4628292 if I could get the uninstaller location, I would do the uninstall automatically.

@4628292 a good uninstallation order is:

@4628292 adobe acrobat 9 Pro

@4628292 adobe creative suite 5 master collection

@4628292 adobe community help

@4628292 adobe media player

@4628292 adobe reader

@4628292 adobe air

@4628292 adobe flash player 15 Activex

@4628292 adobe flash player 15 plugin

goto end

:end

I need to try this, going to take another hour or two. I hope this causes enough of an uninstall that adobe will update. I missed a step last time.

    This topic has been closed for replies.

    1 reply

    Mylenium
    Mylenium
    Legend
    September 27, 2014

    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

    Mylenium

    jmichae1
    jmichae1Author
    Known Participant
    September 27, 2014

    I noticed the backup section is missing the file. I could really use that. I noticed an uninstall+deactivate leaves the plugins behind, and that the dirs can be copied to a safe place if you know where they are. thanks for the tip.

    16.16 Apple. If the Software is downloaded from the Apple iTunes Application Sto

    re (ôAppö), then Customer acknowledges and agrees to the following additional te

    rms: (a) Apple has no liability for the App and its content; (b) CustomerÆs use

    of the App is limited to a non-transferable license to use the App on any iPhone

    Ö, iPadÖ or iPod TouchÖ that Customer owns or controls as allowed by the Applica

    tion Store Terms of Service; (c) Apple has no obligation whatsoever to furnish a

    ny maintenance and support services for the App; (d) to the extent permitted by

    applicable law, Apple has no warranty obligation to the App and Adobe will be re

    sponsible for any claims, losses, liabilities, damages, costs, or expenses attri

    butable to any failure to conform to any warranty set forth in this agreement; (

    e) Apple is not liable for any claims relating to the App or CustomerÆs possessi

    on and/or use of the App, including, but not limited to: product liability c

    laims; (ii) any claim that the App fails to conform to any applicable legal requ

    irement; and (iii) consumer protection claims; (f) Apple is not liable for any t

    hird-party claims that the App infringes a third partyÆs intellectual property r

    ights; and (g) Apple and its subsidiaries are third party beneficiaries of this

    agreement with respect to any such App, and that Apple will have the right to en

    force the Agreement against Customer as a third party beneficiary.

    Gen_WWCombined-en_US-20121017_1230

    Please enter (y) for Yes or (n) for No. ... >>

    so... what's "Gen_WWCombined-en_US-20121017_1230" mean? is this webkit or something? do I want to remove this?

    ah - I got it, you just say y, that's just the product code.

    after a run the new revision of my removal tool, it didn't see cs5.

    does the CC removal tool require any uninstallation? I would like to know, if it doesn't, that would make the uninstallation process a whole lot simpler. it should also remove adobe reader, adobe air, adobe community help if it doesn't already, adobe media player - I would assume it does this (but those aren't in the list).

    I would like to see an antry where it removes everything but the adobe ID (is that a bad thing? what exactly does that do? does it remove my adobe account?) .

    until then, this latest revision of my tool may or may not be of use.

    @rem Author: Jim Michaels

    @rem Created: 9/27/2014

    @rem Version: 1.1

    @rem Abstract: removes cs5 and commonly-used adobe products from windows

    @rem if I could get the uninstaller location, I would do the uninstall automatically.

    @rem handle help switches

    if @%SESSIONNAME%@ neq @@ goto admerr

    if /i @%1@ equ @@         goto help

    if /i @%1@ equ @--help@   goto help

    if /i @%1@ equ @-help@    goto help

    if /i @%1@ equ @/help@    goto help

    if /i @%1@ equ @--h@      goto help

    if /i @%1@ equ @-h@       goto help

    if /i @%1@ equ @/h@       goto help

    if /i @%1@ equ @--?@      goto help

    if /i @%1@ equ @-?@       goto help

    if /i @%1@ equ @/?@       goto help

    rem handle dir switches

    if /i @%1@ equ @--acrobat-root-dir@ (

        set acrobatRoot=%2

        shift

        shift

    )

    if /i @%1@ equ @-acrobat-root-dir@ (

        set acrobatRoot=%2

        shift

        shift

    )

    if /i @%1@ equ @/acrobat-root-dir@ (

        set acrobatRoot=%2

        shift

        shift

    )

    if /i @%1@ equ @--cs5-root-dir@ (

        set cs5Root=%2

        shift

        shift

    )

    if /i @%1@ equ @-cs5-root-dir@ (

        set cs5Root=%2

        shift

        shift

    )

    if /i @%1@ equ @/cs5-root-dir@ (

        set cs5Root=%2

        shift

        shift

    )

    rem processing

    @echo A good uninstallation order (because of dependencies) is:

    @echo Adobe Acrobat 9 Pro

    @echo Adobe Creative Suite 5 Master Collection

    @echo Adobe Community Help

    @echo Adobe Media player

    @echo Adobe Reader

    @echo Adobe Air

    @echo Adobe Flash Player Activex

    @echo Adobe Flash Player plugin

    @ECHO backup your leftover plugins in %appdata%\Adobe, %appdata%\..\locallow\Adobe, %localappdata%\Adobe, %PROGRAMDATA%\Adobe first.

    @ECHO DO NOT PROCEED UNTIL ALL ADOBE PRODUCTS ARE UNINSTALLED AND DEACTIVATED FIRST! DO REBOOT AFTER EACH UNINSTALL.

    @ECHO CTRL-C TO QUIT NOW

    @pause

    @ECHO ARE YOU SURE?

    @ECHO CTRL-C TO QUIT NOW OR PRESS A KEY TO REMOVE ADOBE CS5

    @pause

    @echo

    rem create .reg file

    echo Windows Registry Editor Version 5.00>"adobe-cs5-reg-remove.reg"

    echo.>>"adobe-cs5-reg-remove.reg"

    echo [-HKEY_CURRENT_USER\Software\Adobe]>>"adobe-cs5-reg-remove.reg"

    echo.>>"adobe-cs5-reg-remove.reg"

    echo [-HKEY_LOCAL_MACHINE\SOFTWARE\Adobe]>>"adobe-cs5-reg-remove.reg"

    rem remove directories

    rd /s /q "%ProgramFiles%\Adobe"

    rd /s /q "%ProgramFiles(x86)%\Adobe"

    rd /s /q "%CommonProgramFiles%\Adobe"

    rd /s /q "%CommonProgramFiles(x86)%\Adobe"

    rd /s /q "%APPDATA%\Adobe"

    rd /s /q "%LOCALAPPDATA%\Adobe"

    rd /s /q "%APPDATA%\..\LocalLow\Adobe"

    rd /s /q "%ProgramData%\Adobe"

    rd /s /q "%windrive%\Users\All Users\Adobe"

    rd /s /q "%temp%\adobe"

    rd /s /q "%tmp%\adobe"

    if @%adobeRoot%@ neq @@ rd /s /q %adobeRoot%

    if @%cs5Root%@   neq @@ rd /s /q %cs5Root%

    "adobe-cs5-reg-remove.reg"

    @echo waiting until you are finished with entering the registry stuff (a deletion of adobe keys)

    @echo then press a key.

    @pause

    del "adobe-cs5-reg-remove.reg"

    goto end

    :help

    @echo adobe-cs5-removal-tool - remove adobe cs5 and any adobe products (after uninstall and deactivate of all adobe products)

    @echo usage: adobe-cs5-removal-tool [options]

    @echo options:

    @echo   [-[-]h[elp]^|/h[elp]^|-[-]?^|/?] this help

    @echo   [-[-]^acrobat-root-dir^|/acrobat-root-dir doubleQuotedDirPath] specifies extra Acrobat dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.

    @echo   [-[-]^cs5-root-dir^|/cs5-root-dir doubleQuotedDirPath] specifies extra CS5 dir path to delete, usually with Adobe on the end. double quotes "" are expected around the dir path.

    @echo if I could get the uninstaller locations, I would do the uninstall automatically.

    @echo A good uninstallation order is:

    @echo Adobe Acrobat 9 Pro    (depends upon Air)

    @echo Adobe Creative Suite 5 Master Collection    (installs and depends upon Air)

    @echo Adobe Community Help    (Depends upon Air)

    @echo Adobe Media Player    (depends upon Air)

    @echo Adobe Reader    (I think depends upon Air)

    @echo Adobe Air

    @echo Adobe Flash Player Activex

    @echo Adobe Flash Player Plugin

    goto end

    :admerr

    @echo you need to right click and run your cmd shell or this script as Administrator first before running this script, or create a shortcut to this script with Administrator rights (advanced).

    @echo nothing done, exiting

    pause

    goto end

    :end

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 29, 2014

    tried the cleaner, had reinstalled cs5, update failed again. ran Cc cleaner tool as admin, it closed instantaneously (way too fast to do anything useful), cs5 still there. seems to be a dud. needs bug fixes.

    my internet connection has been made stable.

    I am not getting updates. same situation with 10 other posters on this forum.

    tried the cc cleaner tool  Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 like suggested to no avail (immediately exits, so I know it did nothing useful, and cs5 is still there and runnable). I found out manual updates break AAM updater, so I stopped doing that - they install, but you get no updates afterward, and it's not clear which is the latest version of camera raw to install.

    perhaps the server is down? I get the message that the download failed on all of them. that's not possible because it progress bar shows it downloads all the way for all of them. I think it's an incorrect or general-type error message used for lots of things. on XP I got a different error message, a UM something error message. it seems like it fails when it gets to the installation part and the download progress bar is at 100% on the last item.

    all adobe stuff is closed including bridge except for AAM after doing Help, Update and before clicking the update button in AAM like I am supposed to do, and my browsers are closed.

    I had thought maybe just maybe it was the server was down, but this is not the case, something else is wrong, it's like CS5 update installs have been disabled permanently.

    don't know where to look for the logs for updates, because that article and every error link in CS5 ioncorrectly points to the following link, it's been redirected to a bogus serial number page. Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5 (bogus redirect, all error links in cs5 redirect here).

    has CS5 been EOL'd (End-Of-Lifed) since "cs7" (cc) and is thus non-updatable? what's the situation? I would like to know. I would really like to have the updates working. thanks if you can get this going, there are about 10 of these posts on the adobe forum.

      Adobe After Effects CS5 10.0.2 Update

      There was an error downloading this update. Please quit and try again later.

      Adobe Bridge CS5 4.0.5 Update

      There was an error downloading this update. Please quit and try again later.

      Adobe Extension Manager CS5 5.0 Update

      There was an error downloading this update. Please quit and try again later.

      Adobe Illustrator CS5 15.0.2 Update

      There was an error downloading this update. Please quit and try again later.

      Adobe Pixel Bender Toolkit 2.5 Update

      There was an error downloading this update. Please quit and try again later.

      Adobe® InDesign® CS5 7.0.4 update

      There was an error downloading this update. Please quit and try again later.

      Dreamweaver CS5 11.0.4 Updater

      There was an error downloading this update. Please quit and try again later.

      Fireworks CS5 11.0.2 Update

      There was an error downloading this update. Please quit and try again later.

      Photoshop 12.0.4 update for Photoshop CS5

      There was an error downloading this update. Please quit and try again later.

      Photoshop Camera Raw 6.7 Update

      There was an error downloading this update. Please quit and try again later.


    Jmichae1 if you download the updates and apply the updates directly from Product updates do you receive the same error?

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