CS5 Master Collection Install Issue

Forum|Forum|2 years ago
November 17, 2023
3 replies
2108 views

I recently got a new machine with Windows 11 and I'm going through the painstaink process of moving 8 years worth of data and programs over.

I'm finaly over to CS5, and it installed without any issues, but I goofed on something else and had to restore the computer to before the install of CS5.

For whatever reason when I try to reinstall it just wants to give me issues.

I've tried clearinging out old folders left over from the install that for whatever reason stayed.

I've tried restoring it again and going to a backup.

I tried using an uninstaller and cleaner program to make sure it was scrubbed.

I used the Cleanupscript program I tried hunting down what elements I could find that were adobe in the registry that I dared to remove manually.

I even went so far as to dig into my old machines harddrive and tried to drag and drop the files in the same location and checking that the paths were the same.

NOTHING IS WORKING!!!!!!!!!

One error it keeps yelling is that the OS isn't supported, but I know that isn't right because IT WAS WORKING BEFORE the system restore.

If anyone can tell me what exactly I need to do to get this to install properly again I would really appriciate it.

I've included the log and the listed errors from the install.

Please HELP!!!!!!!!!!!

Creative_Suite_5_Master_Collection_5-0_11-16-2023.zip

Install_Errors.txt

Installation

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L

L35066055w0at

New Participant

I don't know if this is still relevant to anyone but I had the same problem.

I reset Windows 11 using the reset function because I had to start from scratch. When I tried installing CS5 I got the same errors and not installing.

I downloaded the "Adobe CS5 Clean Tool". When you open make sure to right click CS5InstallerDatabaseUtility.exe and choose Run as Administrator. I then chose CS5 in the menu and then clean all.

Once that was done, I tried installing CS5 again and it installed with no errors 🙂

Hope this helps someone

kglad

Community Expert

thanks @L35066055w0at

John T Smith

Community Expert

>goofed on something else and had to restore the computer to before the install of CS5.
>For whatever reason when I try to reinstall it just wants to give me issues.

Do you have Windows 11 install media... such as a DVD? (if not see below)
Create a Win11 install DVD - mine required a dual layer DVD from ISO
-according to this page you may create a bootable USB to install
https://www.microsoft.com/en-us/software-download/windows11
Select the option you need... you WILL need your product key

As painful as it may be, what you MAY need to do is wipe your drive and start over

I have never used a Windows restore... due to reading other messages about failures
The product I bought and use is at http://www.terabyteunlimited.com/image-for-linux.htm
Note that I get NO benefit if you buy the program, I only use it and like what it does

Image runs off of a bootable CD or USB Flash Drive via Linux (the Zip you download includes a program to make the CD or USB, program uses less than 1Gig) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may not only restore the image over a messed up install, you may restore to a brand new drive in case of a hardware crash, and not have to re-install anything

I have actually used Image to do a restore ONCE when a failed install/uninstall made a MESS of the Windows Registry that I could not fix... restoring from my pre-problem Image file fixed the problem