CS6 activated devices do not appear in account

[vincentc20747151]

Hello,

I needed to transfer CS6 master suite from a computer (dead) to another one.

I cannot see any device activated in my adobe account.

Therefore I cannot deactivate/activate anything while the purchase product is visible as its serial.

And when I try to activate it on the destination computer, I am, of course, informed that I have a trial period. Is there a way to solve that?

Thank you in advance for your answer and help.

[John T Smith]

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for CS5/CS6)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730