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SteveDr
Known Participant
March 10, 2021
Answered

CS6 activation limit reached - cannot reset count.

  • March 10, 2021
  • 1 reply
  • 2667 views

Hi,

I have Dreamweaver CS6 installed on one PC.  I just cancelled my CC subscription after a year and decided to return to using DW CS6.  However, I get the "activation limit reached" error and it suggests I deactivate DW on another computer.  

I do not have access to the other computer and I know that DW was no longer installed on it.

 

How can I reset my activation limit so my CS6 app will work again?  Is there some effective way to get help for this because there I can find no option anywhere to reset the count.

 

Thanks for your attention

 

Steve 

This topic has been closed for replies.
Correct answer kglad

Thanks John and kglad.

So that was what they meant ☹


unfortunately, yes.

 

now your only two options are to

 

1. use the computers (if they exist and still run) with the activations and open an app > click help > deactivate

 

2. if you purchased from or registered with adobe AND recall the user id used when purchasing/registering, go to your account (https://account.adobe.com) and click plans and payment > activated devices > deactivate from there.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 10, 2021

According to this, Adobe will no longer reset the activation count
https://community.adobe.com/t5/download-install-discussions/activating-adobe-cs6-design-standard/td-p/14450827

    andreasb4895606
    andreasb4895606
    Participant
    September 19, 2022

    Hi, today, I ran into the same problem. I upgraded my old computer without deinstalling PS6. Now I wanted to install it again and I ran into the activation problem. A few years ago, there was a chat assistant. But now, when I click on chat, no window opens up. Only the support page. Any ideas?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 19, 2022

    using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.p.s. you can also use twitter to tweet @AdobeCare.

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