CS6 activation limit reached - cannot reset count.

Hi kglad

Thanks for your suggestion - I am intrigued by your comment that I may not be eligible for a reset as I did finally manage to get through to an agent and after being passed around to several agents the last one said "there Is no option to reset the activation count for the volume license". Is that what you meant by maybe not being eligible - is there a different activation process for retail and volume licenses? As some of my macs have been accidentally wiped over the years without first deactivating CS6, I don't have full access to my 5 CS6 user volume licenses (1 x 3-user Design standard and 1 x 2-user Design premium) . On two macs deactivate was possible - on three others it was greyed out. I then deactivated one of the two where it was possible last week and uninstalled - but then when I then installed on a newer machine (which i first cleaned with adobe cc cleaner tool to make sure it had no past Adobe content) I got the couldn't connect issue and had to generate a request code etc and when it did install and able to be used, deactivate was greyed out which make me think the deactivation didn't register. Perhaps you could please enlighten me as to why this greying out of deactivate happens and how I might recover my ability to use my 5 licenses properly? Thanks very much.